1. Please describe your experience (if any) with handling property maintenance/code enforcement related issues. My experience with code enforcement relates to the knowledge I obtain through compliance trainings. Approach every individual with a customer-centric attitude, no matter the situation. Properly articulating, patience and good steering ensures that everyone is working towards the same goal as we attempt to develop a collaborative solution. In addition to remembering that peer pressure is real, your positivity will suddenly shift on to that individual. 2. Explain your approach to customer service and records management. My approach could best be described as prompt and accurate. Taking a personal responsibility for developing a …show more content…
This mishaps was very critical and could have been very costly to the company if it had been left uncorrected. I went directly to him, and called it to his attention as we began to collaboratively correct his mistake before production was affected. The lesson taking from this experience was “approach”. I learned that approach is key to any subject, I was nervous approaching this long-time employee because of my own assumptions. I assumed that he would be dismissive become upset with my criticism, instead he notified the store manager of his mistake and who corrected it. He stated to the manager “If you hired more exemplary figures like Brandon, this store would eventually surpass the need for promotions”. 7. Describe your experience with preparing and processing correspondence (e.g., certified letters, invoices, advertisements, contracts)? The practical knowledge that I have with preparing: letters, invoices, agendas, etc. is advanced. Occasionally referring to the Microsoft Office Suite for preparing forms with complete and accurate details extracted from an informative source. Although handwritten letters may be an obstacles for me by legibility reasons, in the past I have manage to successfully overcome the challenge. 8. Would you describe yourself as proactive or reactive? Give us an example of being
The local government uses the California building code as a set of standards to be imposed on construction. In order to obtain a “Certificate of Occupancy” (which pronounces a building fit to inhabit), the building department inspects the construction project in order to ensure that it complies with California building code. When a building is found lacking or short of the code standards, the inspector will require that corrections be made prior to a certificate being issued. Building Code Construction laws date all the way back to ancient Babylon, but in ancient times, the inspectors of the construction put a heavy emphasis on penalties when faulty construction was evident. Beginning in the 19th century, cities started to incorporate building
I was efficient in resolving customer complaints, in a polite and respectable manner. I sorted and completed paperwork and
“If it’s working, do more with it” (p.186). (3.) “If it is not working- do something else” (p.186). Additional core constructs include the theory that the client’s complaints are due to behaviors that
1. a) I mainly find myself fulfilling the roles of listening, answering questions, and brightening up peoples days.tend to listen to my friends when they need someone to talk to. These talks range from relationships to school problems. This role kind of correlates with brightening up peoples days. When talking and listening to someone 's problems, I tend to keep my responses positive even when the situation is not that positive. It is not an easy thing to do but I try my best.
Describe different types of business documents that may be produced and the format to be followed for each. There are many different types of business documents that are used daily in business environments, for example; Emails- The fastest way to send documents and information and follow the format of recipient and subject. Spreadsheets- These are used to store information electronically.
1-Get the other person’s attention before you begin communicating with them 2-Communicate clearly and directly so that you get your message across 3-Adapt the way you communicate to a service user’s needs so that they are able to understand you 4-Use empathy to try and understand the other person’s needs, point of view or the way they might be affected by what you are saying to them
The author of the article Attention Students: Put Your Laptops Away states that laptops should be put away because they take away beneficial factors of learning from students while taking notes. One of these factors are not obtaining and processing information well because writing helps people retain information. I learned this from a study by Pam Mueller and Daniel Oppenheimer, and I agree with this because I’ve had first hand experiences taking notes on both a computer and by hand. Personally, writing by hand can become aggravating after a while because my hand will start to hurt, but it’s beneficial for me later on. When it’s time to take a quiz or test in class, I remember what I wrote and I can always have the notes with me to study because
I deal with all problems head on and feel that it’s more how can I solve the problem and find a solution that benefits not only the customer but also ensuring that the supplier/broker relationships are kept strong. I am able to be assertive when sending steps to the supplier whilst not damaging relationships. I am able to set the customer expectations by being upfront honest and straight talking. I have a built up and carry on building strong relationships with my work colleagues and my peers who are able to approach me for guidance or support. I have done side by side coaching, going through cases with colleagues, looking through the case and the history and how we can get to the end result whether this be using the micro sites, calling the customer or contacting the supplier directly.
1. Please explain how your past personal and professional experience make you a quality candidate for the position for which you are
It is vital to have clear, concise expectations and maintain order, if not it could cost
Question #6: How can the coach approach assist in the holding of unconditional positive regard for the client? Unconditional positive regard (UPR) was defined in 1957 by psychologist Carl Rogers and is used in client-centered therapy. Practicing UPR regards accepting and respecting others without judgment or evaluation. This approach to UPR works very well with self-determination theory since practicing unconditional positive regard allows for the enhancing of the autonomy. Within relatedness, the coach is not judgmental and is accepting of all the clients positive and negative feelings.
The purpose of the paper is to examine ten of the most important things that have influenced me in my writing style when answering business email and letters related to work. I will also look at the best practices in business writing and the steps that need to be taken to have successful communication skills. Effective communication should focus on being practical, factual, concise, clear and persuasive. Multitasking Let’s take a look at multitasking and why there is so much talk about why people should or should not multitask.
Where such is the case, it is important to prepare adequately to engage in a conversation with such individuals if desirable outcomes are to be achieved. This can be achieved in three ways. First, one can develop a visualization of the direction the conversation is likely to take so as to institute appropriate measures to ensure that the conversation flows to a
Entry #1: There are several examples of the different aspects of service effectiveness at my practicum. Headquarters operates on different levels, which means we have several different ways to evaluate our effectiveness. The first level that comes to mind when speaking about my practicum is our phone work. We answer the National Suicide Prevention Lifeline, as well as a number of local lines, to help people in crisis.
Moreover, we need to improve our communication skills and always have a backup plan to our original plan to prevent any problems that