I recently witnessed a conflict between a nurse and a patient care technician (PCT). The PCT who was assigned the nurse’s patient took the patient’s vital signs (VS) and the spirometry pulse oxygen (SPO2) saturation registered 81%. The PCT did not report the abnormal SPO2 to the nurse. When the nurse saw the low SP02 reading, she confronted the PCT in a demeaning tone, as perceived by the PCT. She asked the PCT why he did not report the low SP02 to her at the time that he obtained the reading. The nurse was very assertive towards the PCT as she attempted to satisfy her own concern (Borkowski, 2009). The PCT stated, “I do not know who you are talking to like that, but the patient’s SP02 was normal”. Apparently, when the PCT documented the
Jeffery Chambers, RN worked a double shift the day before and was only able to get 6 hours of rest prior to returning to work which could have resulted in his fatigue. Also, Jeffery Chambers, RN unit was short staffed and he was managing several very sick patients. Per, The Institute of Medicine nurses that work greater than 12 hours in direct patient care, have an increased risk of patient errors (IOM, 2004). Carol Price LPN, by her own admission heard the infusion pump beeping several times and did not go in to check on the patient. Although she was not the primary nurse assigned to the patient, she was a nurse on the unit and therefore, had an established duty to care for Yolanda Pinnelas.
"Civility is an authentic respect for others that requires time, presence, willingness to engage in genuine discourse and intention to seek common ground (Clark, 2010). " Unfortunately I have come to learn that, incivility is a fairly common issue in nursing in regard to nurse-professor, nurse-nurse, nurse-physician, and nurse-resident relationships. I don't believe that it's always meant to be hurtful. Sometimes incivility occurs simply because of the fast-paced environments, long hours and high stressed environment. Regardless, it's inappropriate and unprofessional behavior. "
On Thursday 10/22/15, at 1837 hours, FHEO Security Officers were dispatched to the Special Care Unit room # 38 for a disorderly patient (51D) who was verbally aggressive towards nursing staff. Security Officers Jason Peterman (404), William Miller (406), McCoy Collins (409), Carlos Ayuso (415) and I,, Steven Evans (407) responded and met with ED Nurse Shane Prather who stated that the patient, Williams, Warren B (MRN: 721948/FIN: 84737836), was physically aggressive towards him, banging on his bed, on the wall and wanting to leave. Security personnel approached and spoke to the patient and he became irate and threaten to hit Officer Jason (404. Mr. Williams began to insult us and using profane language towards the ED staff and stating that
An example of boundary violation is when the nurse discloses personal information such as I am really upset with my ex-husband because he will not help pay for my kids to go on a school trip. The trip is really expensive and I do not have the money to pay for the trip, it’s just killing me that my kids will have to miss this trip. The patient offers to pay for the trip and the nurse accepts the money and states let’s just keep this between
As an MA you should always be respectful and helpful to the patient. There are different ways that you can correct this miscommunication. You could see if there is an open spot the you could fit the patient into. You could also confirm the date and time that the patient is supposed to be there and sincerely apologize for the miscommunication. Even if the patient comes in on the wrong day and is very angry, you should still remain calm and helpful.
Amandeep’s situation was a bit different from mine. In my situation blame goes on all levels of health care; for instance, the patient I took care, had to go for his selective surgery even though he was not in situation for this surgery. His wife was terminally sick and was transferred in palliative care a day after he transferred to rehab unit. When he arrived rehab unit, nurses explained him that usually in rehab there are no passes allowed until the vehicle transfer assessments are done by the therapist. Due to the nurses’ heavy workload, they were being more task focused, the patient was not being heard or being asked why he was anxious or uncomfortable.
Unfortunately, not all health care workers keep a professional attitude in the workplace. This week, I experienced a lot of nonprofessional conversations. I believe it is unprofessional to be gossiping and laughing about patients at the nurses ' stations. It was disappointing to see this happen on the unit especially from the rest of the team involved in surgery or even therapy. Professionalism is not just in attitude of conversations but also in appearance.
All nurses and workers at this facility are taught to be mandated reporters. In other words, if any type of abuse is present it will be reported as soon as possible. However, that does not mean that all CNAs or nurses treat the residents the same way. Some of the certified nursing assistants[CNA]s at our facility were clearly in the wrong field of work, for some did not truly care for the residents. Some CNAs do not give residents enough time in the mornings or throughout their day to make their own decisions, but many times you cannot blame the CNAs.
After 30 minutes, the RN asked the CNA if she took the patient’s blood pressure. The CNA said no, because the RN did not tell her that she need the blood pressure now, so she can give the 9 am medicine. The five rights of delegation that are the right task, the right circumstances, the right person, the right direction/communication and the right supervision should be used by registered nurse to achieve an optimum care
The students may thus experience some negative emotion and develop intrapersonal conflicts. Otherwise, some patients and their relatives are being discourteous and unreasonable toward healthcare providers that student nurses may encounter aggressive language and
The facilities enforcing protocols and policies to secure that employees are meeting government regulations. Doctors, nursing staff and support staff I must use their best ethical and moral judge in most case to ensure patients are being retreated. Thus, sometimes causing conflict with health care administration because health care workers sometimes unknowingly break policies or protocol by putting patients first. As well as hospitals and clinics have so many departments that there can be conflict of interest with patient care that can cause inconsistency with patient care (Santilli, J. el al., 2015, Para
Nurses have a high level of responsibility when it comes to patient assessment, communication, accurate data collection and interpretation (Considine & Currey, 2014). The primary survey and collection of medical history require the nurse to have a patient-centred approach and apply communication strategies that aid accurate diagnosis. Assessment of a patient's airway, breathing, circulation, disability and exposure (ABCDE approach) make up the essential steps of the primary survey. This approach provides nurses with a consistent, evidence-based and sequenced approach; assisting the nurse to collect data per clinical importance (Considine & Currey, 2014). Patient Analysis
This type of disclosure is an organizational violation, but could also lead to legal ramifications as well. Incidental disclosure of protected health information is not considered to be a “violation of the HIPAA medical privacy regulation provided the covered entity has applied reasonable safeguards” (Hatton, 2003) to help prevent them. This error also has the potential to cause distrust in the patient that the nurse is transporting, causing them to lose faith in the company. The nurse stopped Sue in the hallway (a public space), while transporting another patient, to tell Sue that there was an issue. The nurse made no attempt to keep the issue private and rattled of the details in front of the escorted patient, even though the situation was not an emergency or life threatening.
Nurses are typically a target in these situations because they are consistently in contact with the patient throughout their shift. When nurses interact with patients, their actions and reactions to certain circumstances can, most of the time, determine the next interaction with the patient. The behavior of the nurse and the patient are essential at this step, as negativity from one person can cause negative behavior as a response from the next person. Nurses cannot control the actions and behaviors of others; however, they can
Hi Zachary , although we anticipate our colleagues to take the Florence Nightingale oath at heart, we are observing an increase of dishonest nursing. When we notices other charting fraudulently, do we call them on it at that time. The accountability of nurses are imperative nevertheless, we must advocate for our patient safety and to do no harm. Cheating in anything only limits your capability to be great . The credibility of your work and reputation is essential in the medical field.