Flipkart is an Indian e-commerce company headquartered in Bangalore, Karnataka. It was started in the year 2007. In its formative days Flipkart mainly dealt with books but now, it has expanded to electronic goods and a variety of other products. Primary categories of products sold at Flipkart are: • Books • Mobiles & Accessories • Computers • Home and Kitchen • Personal and Health Care • Gaming • Watches and Fragrances • Music and Movies • Stationery Some other facts about Flipkart are • It has 2,000,000 registered users • 8,000,000 customer visits every month. • It has team strength of 5,000 human resources • It has 27 cities covered with own delivery network and has 7 warehouses. Flipkart Value Chain Forward value chain at flipkart-Primary …show more content…
Customer places replacement request. 2. Flipkart affirms request if it is placed within 30days of delivery else rejects the request. 3. Flipkart sends callback message to its Logistic centre. 4. Courier provider picks the product for replacement from customer’s premise and delivers it to Flipkart’s facility. 5. If the product is a case of transit damage, then Flipkart claims damage and the product is delivered by producer through insurer to Flipkart. If the product is a case of manufacturing defect, the product is directly returned to manufacturer. 6. Manufacturer delivers the replaced product to the Flipkart’s warehouse facility. 7. The product is checked, packaged and redelivered to the customer through its own logistics centre. Flipkart’s competitive advantage Some of the advantages include: • Strong technological infrastructure with a single platform. • High investments in supply chain management. Currently Flipkart has strong delivery network across 27 cities. • Consumer insights for better demand forecasting. Constantly soliciting suggestions on new products to the customers. • Easy and fast payment system - 24*7 operations. • Free replacements within 30
Place/Distribution Every company needs to evaluate their own risk/reward threshold when deciding on production. A company can produce everything in house giving them full control of production. This route ensures accuracy, quality, and cuts down on production times. It also increases liability and operation cost because all the workers, property, and facilities are directly controlled.
PRODUCT LIABILITY ON GENERAL MOTORS Product liability is defined as a law in which the manufacturer or seller of a product can be held responsible for providing the customer with defective products that causes injury or undesirable side effects to the consumer. The manufacturer is responsible for the causes of defect or danger caused by the products they sell, hence the product must meet the ordinary expectations of the consumer. There are three types of product liability claims: 1. Manufacturing defect: this type of claim is due to defect in manufacturing process or some error with the workmanship.
1. Does Zappos effectively focus on stakeholder happiness, and how does this approach affect the ethical culture? At Zappos, Zappos higher goal is to provide happiness. Whether our customers get a new pair of shoes or perfect clothing, as well as in dealing with friendly customer service representatives when the happiness or their employees to become part of the culture.
Value Chain Analysis The value chain analysis identifies how ECCO can gain competitive advantage and create value in the company by separating the business system into a series of value-generating activities (NetMBA.com). ECCO is one of the world’s leading shoe manufacturers controlling 80% (Nielsen, Pedersen, & Pyndt 2008) of its entire supply chain and is considered to be a fully integrated vertical value chain. In ECCO’s case, this gives them the opportunity to manage all their production and tanneries that are scattered around the globe to produce and design the shoes they are making. The value chain by Porter is illustrated as:
IKEA uses several tools in its inter-organizational relationships of which Swedwood is a part of. When choosing appropriate SIOMA tools, it has to be considered that the systems have to be consistent with the strategy and the structure. This chapter presents selected SIOMA operating tools that might be used in the daily business in the Swedwood value chain which suit and refine the strategy. Due to IKEA’s and Swedwood’s low-cost strategy, the usage of tools like Cost Tables, Cost Split-Ups and Cost breakdowns represent adequate cost management tools.
Johnson & Johnson currently has a 10.4% market share of the Pharmaceutical Manufacturing industry. They have the second largest share of this industry, just behind Amgen at 10.9%. By looking at the revenue and operating income for Johnson & Johnson, we can see their margins and evaluate their performance. Johnson & Johnson’s operating profit margin improved from 2015 to 2016 but decreased significantly from 2016 to 2017. The operating profit margin for the company as a whole in 2016 was 28.72% and in 2017 it was 24.07% (Appendix A).
After that, the product was cross-docked at a third part logistics service provider or stored at a regional distribution center of a supermarket chain and lastly transport to the retail
Nikon shorten the supply chain and improve distribution market and customers. Meanwhile, with the help of professional distributors, Nikon can focus more on developing new products and improve product quality. Delivery to retailer UPS coordinated multi-model shipment from South Korea, Japan, Indonesia and Nikon manufacturing center, and uses its own warehouses repackaged camera and ship the final packages the cameras and the final package retailers across the United States, Latin America and the Caribbean. Marketing and
Kmart’s supply chain includes organizations, resources, people, activities and information or moving products from supplier to end customer. It involves ordering to suppliers, transportation of products, storage of products in warehouse, moving products to Kmart stores and finally providing products to customers. Kmart supply chain takes care of entire flow from manufacturing to warehouse till stores. General merchandise and apparel products for Kmart are produced directly by factories located in Bangladesh, China, India, Cambodia and Indonesia. Illustration of Kmart using Porter’s Model:
Question 2: To do a resource-based analysis of any organization, it needs to go through different steps, first identify the three categories of the resources , the tangible ,intangible, and the human resources , second identify the capacity of the organization to put its resources for a desired end and in good use, third to decide on suitable strategy for the organization we need to do SWOT analysis to determine the organization strength and weakness compared to the competitors, third what are the key successful factors of the organization that can be determine by identifying the customers of the organization and their needs, and what the organization will do to survive the competition ( Hall&Keynes,2015) also audit analysis to Ford resources , and value chain analysis to Ford activities . In the next section, there will a brief explanation about the steps mentioned above , followed by an application to each step to, Ford motor which was incorporated in Delawae in 1919, it is a global automotive industry leader in Dearborn and Michigan, distributed vehicles across six continents the core business of Ford , designing and manufacturing cars, marketing , financing and servicing a full line of Fords cars, trucks, SUVs, and electrified cars, and Lincoln luxury car (Ford annual report,2015). Resource-based view (RBV) is an essential theory for strategic managers , considering the organization resources the assets , capabilities organization
Their unique characteristics are that they are experts of many kinds of market, like home, family, food and lifestyle markets. This is a reason why they have gain a great reputation through their
Operations Management Group ASSIGNMENT Various Operations of DOMINO’S Submitted To Submitted By Prof. SUNITA GURU Sristhi Roopchandani (151451) Date: 15/12/2015 Suyash Rathi (151452) Sweety Rani (151453) Tahirkhan (151454) Uttkarsh Yadav (151456) Table of contents Serial No.
Assignment 1 • Explain in detail the concept of value chain analysis : value chain analysis is a strategically analytical and chosen - helper system that highlights the rule, where agencies can make cost for their customers. The framework can also be to used selection out assets of competitive profit for organizations. price chain is a fixed of eventual sports that company take out for you to gain their first objective of income maximization. most exporter give an talking for the core, and implementation of fee chain analysis affecting their goal market is organizations point to growth the volume in their competitiveness. right here, we adopt an alternative technique.
Pizza Hut was established by Dan and Frank Carney in Wichita, Kansas, USA in the year 1958. Pizza Hut Inc. is one of the prevalent pizza companies worldwide. It was a subsidiary of Pepsi Co Inc. from the year 1977 – 1997. It is a wholly owned subsidiary of YUM! Brands since 1997 to present.
The scenario that has been described pertains how the licensed retailers and factory distributors process, deliver and install the customers’ order. The installation of a product is part of the after-sales services which constitute to the overall customer service. Customer service refers to the way a seller treats a customer during the purchase and provision of a product or service. This involves the professionalism level shown by the seller towards the customer, manner in which after sales services are provided and how the seller responds to inquiries and complains from the customer (Hill & Alexander, 2017). Why Wouldn’t the Licensed Retailers Complain?