The aim of this case study is to investigate the applicability and functionality of organizational theories in Hilton Hotels Corporations. The first part of this case study is concerned about the compatibility between Hilton Hotels mission with its activity and purpose. Also, another aspect of this paper is to present the suitability of organizational theories referring to Human Resources Theory, System and Contingency Theory. In order to uphold this report, I will conduct a SWOT Analysis of Hilton Hotel Business. The last part of this paper presents a critically important aspect of a successful business in regards to the Hilton Hotels CSR programs and initiatives. One of the largest and outstanding growing hospitality companies in …show more content…
The Hilton Hotels Corporation mission is ” to be the most hospitable company on the planet – by creating genuine experiences for Guests, significant opportunities for Team Members, high value for Owners and positive effects in our Communities”. This mission is supported by the following activity programs: the well known Hilton HHonors guest loyalty program that enables members to choose benefits based on personal preferences, let the most precious guests to be recognized on-property and 100% satisfaction guarantee policy. Hilton Hotel company appreciates the value of its staff and uses internal marketing to retain them and make them feel esteemed. Hilton Apprenticeship Academy opportunities offer on-the-job training from professionally certified experts, on location mentors, remarkable opportunities for development and accomplishment across the organization. Building a culture of "giving back" means working with others, set up associations with an assortment of philanthropies and associations concentrated on doing great all …show more content…
Put simply, it means that if a certain managerial style or conditions are applied then individuals will respond in a predictable way. The major characteristic of the hospitality industry is the role of people and the direct contact and interaction between staff and customers. This being said, the classical theory is not satisfactory in Hilton Hotels case. The human relations’ theory proposed by Elton Mayo and his experiments states that because organizations are composed of humans, focusing on human need and motivation is the way to bring the optimal output. Hilton Hotels as a business places the people as a key resource of the organization. An individual’s identity is strongly associated with his or her group. They should be considered less an individuals and more as members of the group (Mayo, 2005).In doing so, Hilton Hotels offers an innovative e-learning platform represented by Hilton University online for its employees, varied opportunities for growth such as graduated development programs: “Elevator”, “Finesse Finance”,”MDP”. Another important application of human resource theory is that the Hilton Hotels organizations are structured to support front line workers and provides the resources necessary for them to serve customers effectively. Every Hilton employee is empowered to take actions and do what
The analysis will determine how the organization will enhance their responsiveness of leadership will affect the relationship with society. The analysis will determine the health of the organization through the triple bottom line of: people, planet, profit. An implementation of a strategic plan will be devised to practice corporate social responsibility that will enhance the relationship between the organization and stakeholders. An evaluation of policies and practices will determine the impact they may have on internal and external stakeholders’ operations of responsibility. Analysis of Issues Personnel
From as early as I could remember I noticed I was not like the others kids. I had an interest for things most kids would not be interested in. I liked interacting with people, knowing about people and their life stories; I wanted to help in anyway that I could when I would hear everyone’s problems. I thought outside the box throughout my whole childhood and I wanted to make the most out of my knowledge. I told myself that I was going to dedicate my life to helping my community.
President John F. Kennedy 55 years ago, during his inaugural address, called for Americans to serve their country with the powerful quote: “Ask not what your country can do for you; ask what you can do for your country.” Since then, a million Americans have signed up for service through AmeriCorps. I can testify that data because I’m one in a million that is currently serving as an AmeriCorps member at City Year Washington D.C. The reason why I’m serving currently as a core member at City Year is because I believe that in order to change the world, you have to start from home.
KETING STRATEGY A marketing strategy is a process or model to allow a company or organization to focus limited resources on the best opportunities to increase sales and thereby achieve a sustainable competitive advantage. Or it is a process or model to allow a company to focus limited resources on the best opportunities to increase sales and there by achieve sustainable competitive advantages. The marketing strategies of Hilton Garden Inn are as follows. Philip Kotler defines marketing as a social process used by the people, individually or in a group to achieve what they want by the creation or exchanging their product details and their values with others.
Introduction – Marriott’s HRM and Business Strategic Alignment This paper will propose a Human Resources (HR) strategy that is in alignment with Marriott’s business strategy, as well as describe several HR job positions and responsibilities listed for them. Next, this paper will determine which HR job positions I prefer and why. Finally, it will analyze how Marriott can establish HRM strategies to improve its competitive advantage, as well as three ways it can increase diversity.
Social work is a profession that dedicates its efforts to ensure the well-being of individuals and the well-being of the society as a whole. The primary mission of social workers is to meet the fundamental needs of every person, especially the ones with special needs such as those who are oppressed, vulnerable and the people living in poverty. As a social worker, I intend to use these core values such as service, integrity, and dignity as guidelines to my work to make a difference in the lives of as many needy people as I can. My main goal will be to offer services to needy people to help them solve and overcome social problems that they encounter each day in their lives.
They have two restaurant and executive lounge in their hotel chain. The hotel offer donations for National Kidney Fund. Through economic factor, business examines the economic issues that are bound to have an impact on the company. They use their advertising for newspaper with target of Malay people. This hotel targets Chinese, Myanmar and Indian people.
Weighted average cost of capital for Marriot Corporation: In order to determine cost of capital, first we need to find out cost of equity and cost of debt. For determining the cost of equity we need to determine the beta for the target leverage ratio. According to the information provided by exhibit 3 equity beta is estimated at 0.97 when equity-to-total capital ratio is 0.59. Therefore we need to find unlevered beta value so that we can find firm’s equity beta at the desired leverage ratio as mentioned in Table A. Tax bracket of 44% is used based on ratio of income taxes to income before income taxes (175.9/398.9) in Exhibit 1.
CASE JOURNAL-ROSEWOOD HOTEL& RESORTS Rosewood’s management is on the right track to increasing brand awareness among its customers by pursuing the corporate branding strategy. Implementation of the corporate branding strategy not only increases the number of repeat visitors to the hotels, but also increases the gross profits made by the company by $2,599,000. Corporate branding has a positive impact on the customer lifetime value as well. Rosewood Hotels & Resorts is a privately owned hotel management company that is known for its unique properties like The Carlyle and the Mansion on Turtle Creek that differentiates the company from other luxury hotel competitors.
Today, the company has hundreds of employees in scores of branches in Pakistan as well as abroad. Sheer hard work, dedication
Hilton is an American hotel chain founded by Conrad Hilton in the early twentieth century. Hilton remains the second largest hotel group with 4,278 establishments and 700,000 rooms in 85 countries. The Hilton Worldwide is a leader in the hospitality industry and currently has more than 130,000 employees. While most hotel establishments today use management systems, they are almost all equipped with basic functionality compared to what exists in other sectors. Today, there are new tools expected to become real levers of competitiveness of hotel establishments.
The spread is organized according to per capita basis in these countries. Besides, the mission of the company is to provide a complete range of products to the consumer in relax and pleasant environment. Other than that, the workforce also play a big role. The company has employed around 45,000 workers in its retail store shop where each of them is well
Strengths: Jumeirah group has built a very strong reputation among the hospitality industry. They provide the most luxurious hotels, spas and restaurants that offer a one of a kind experience. They are strategically placed in Dubai, which connects Asia and Europe, in addition to placing their hotels in well-known countries such as China and New York. It is also the only group that has a seven star hotel, which is known worldwide.
How to make new customer and how to make such deals which attracts people how to offer discounts and on what costing and how to make ingredient’s cost. How to make and run a cost effective system in which the company gets profit and how to implement and when to implement such rules and tricks which are required in this field of hotel management. It is quite a big and courageous experience for me and I am so satisfied with selection of mine looking forward for betterment. Future
Analyze the company internationalization. (Are they operating internationally, if so where? And how are they performing over there?) Shangri-La hotel and resorts was originated in 1971 and was a flagship hotel in Singapore. Currently there are fifty five deluxe resorts and hotels around the world based on the Hong Kong hotel chain.