Since the dawn of the internet, everything has gotten a little less personal and since the birth of texting, the art of service, mainly customer service, has gotten less personal as well. And all this technology has led to a change in the doctor patient relationship. So how should you go about using the modern technology your patients expect while communicating with them in a way that doesn't come across as cold and impersonal? Well, it's really not all that hard, once you understand the many ways in which it can be done. And today I am going to give you a variety of ideas you can use to connect with your patients on a more personal level. Or at least as personal as possible when communicating digitally. Out With The Old And In With The New The first thing you have to do is to stop feeling like you have to deal with each of your patients personally. What I mean by this is that you don't have to feel obligated to pick up the phone and individually call each of your patients every time you need to communicate with them. …show more content…
The fact of the matter is that your patients are busy too and the majority of them would much rather receive a text or an email from you rather than have to take the time to answer the phone or return your phone call. It's just quicker and much more convenient than having to deal with everything personally. Additionally, corresponding digitally makes it much easier for your patients to respond. And, this will provide you with written records of each contact and what was said as well, without having to take the time to write everything down by
The health care providers are able to quickly finish the patient charting. The Electronic Medical Records allows you to have flexibility to schedule more patients
This paper will explain the seven principles of patient-clinician communication. It will then apply three of those principles to my interactions with my patients. Next, it will describe three methods being used in my area of practice to improved communication between the patients and clinicians. It will ultimately choose one of those principles that applies best to my practice and clearly describe how I use it. It will describe ethical principles that can be applied to issues with patient-clinician communication.
According to Flicek article multiple barriers exist that hinder nurse- physician communication. A continuous flow of interruptions and multiple patient handoffs affect the ability of nurses and physicians to connect effectively, and establish a trusting and collegial relationship (Tschannen et al., 2011). Time is also a major factor in communication breakdown. Because nurses a n d physicians can independently busy, finding time to communicate properly becomes a pressing issue (Burns, 2011). Work environments
In our facility administration provide continuous training to leadership and staff in order to increase patient satisfaction, our motto is ”Communicate clearly and often", every interaction with patients is an opportunity to educate them. We start teaching and educating people from the day they come in, making sure they are prepared to take care of themselves at home. Another tool that we use to ensure effective communication is providing interpreters for patients who do not speak or understand English, this is crucial for information about medication and discharge instructions. Patient whiteboards were upgraded and are use to the fullest, they serve as a communication tool between hospital providers and as a mechanism to engage patients in their care, whiteboard use could improve teamwork communication as well as patient care and awareness of their care team, admission plans and duration of admission, and significantly improve patient overall satisfaction.
Though the use of training and surveys following the clinical rotation, it was discovered that students and supervisors felt confided in the use and expectations of telecommunication and all participants recommended the use of video conferencing for future communication within an academic
Developing this independence and confidence in this new role will continue to be a challenge for me as a new nurse practitioner. Transitioning into a provider role with increased autonomy will stretch my comfort zone and pose a new set of challenges. It is my goal to practice in an environment that is highly collaborative with strong relationships with other providers. I believe this environment will further build my abilities and challenge me to continue to grow professionally. This collaborative environment also fosters a culture among providers of continual improvement and leads to improved patient safety and optimal clinical outcomes.
I can help close any communication gaps by converting difficult medical jargon into a language that patients can understand by drawing from my own experiences. By encouraging clear communication, I support a team-based healthcare setting where patients experience empowerment and
There is a secure texting and calling services that is a downloadable application for iPhone and android phones. Emails, voicemails, and actual phone calls are very common as well when an update or change is noticed with a patient. “An essential part of the acute care nurse’s role is to actively engage in the continuous process of keeping patients safe and preventing deterioration of their health” (Kelly, 2010). All types of discipline may have a certain philosophy they apply to their practice. Philosophy is a way one applies or practices their knowledge within a way of life or within their practice.
Telehealth is highly convenient and enhances patients service options. Giving patient options for care such as social reasons respects the autonomy of
While it is possible to conduct a hospital-patient relationship online, best practice would be to initiate the relationship in real life and obtain appropriate authorization from the patient to continue the dialogue online. Even then, don’t practice medicine online because anything can happen and than the other party will have proof of your messages and than that will be a
the why we approach patients in a certain way. Look forward to broadening my knowledge base, learning theory behind nursing and approaching patients in a different way. When caring out orders and discharging patients today I'm thinking of the learning style and
Technology is used in the health care system to chart patient health information, communicate with the interprofessional team, and monitor plan of care. The nurse, upon licensure, recognizes the importance of computer literacy and the effect technology has on patient outcomes. The use of technology can hinder or help the patient based on its use. For this reason,
They are able to use secure messaging to ask point related questions and receive shorter response times than waiting on a phone calls. This method is efficient with the doctors as well, they are not being overloaded with incoming phone calls and patients avoid miscommunication or missed phone calls. Once they leave their doctor they are able to review doctors' notes in the case the patient did not remember what was discussed. Health information exchange has many benefits, however there are many challenges as well. HIEs have to select one or more vendor to deliver services in a successful manner.
However, as the nurse transitions he or she must adapt to new ways of thinking, and change behavior patterns to facilitate the transition (Meleis, 2010, p. 431). The nurse must work collaboratively with physicians to solve patient problems and care for the patient effectively due to the rise in complex patient
According to Julia Wood (2004), “communication is a systemic process in which individuals interact with and through symbols to create and interpret meanings. However, Sheppard (1993) suggests that, in the nurse–patient relationship, communication involves more than the transmission of information; it also involves transmitting feelings, recognizing these feelings and letting the patient know that their feelings have been recognized (M, 1993)”. It is a two way process. The patient conveys their fears and concerns to their nurse and helps them make a correct nursing diagnosis.