The following implementation plan is derived using content from the Ministry of Ontario’s web source which outlines the accessibility rules for businesses with 50+ employees using the AODA as a guide (Accessibility Rules). January 1st, 2012 1. Provide accessible customer service It is required that Staples establishes a detailed policy and plan that set out to meet the accessible customer service standard. To best serve people with disabilities, barriers to accessibility should be uncovered and subsequently removed, and staff should be appropriately trained to provide customer service that is accessible. The first step is to develop a policy that contains information on how Staples will provide accessible customer service. This policy should …show more content…
By doing so, Staples should allow the usage of assistive devices (for example, wheelchairs, hearing aids, canes etc.), service animals, and support persons for people with disabilities. Upon identifying the different needs of people with a wide array of disabilities, the policy created by Staples should include information on how the company will acknowledge the importance of the measures that need to be taken by people with special needs. Along with this, Staples must take action in making sure that their premises are safe and accessible for service animals, assess potential dangers and risks that might be associated with assistive devices and in doing so, Staples should work to create an organization that allows customers to feel comfortable. Should accessible services be unavailable under any circumstances, the absence of the service(s) should be communicated effectively to the customers; and also, the alert should be placed within the organization in a manner that is visible to all. Since Staples has over 50 employees, the policy should be clearly documented and the company must ensure