Account Executive Training Paper

The following will outline training for all new account executives in client relations. The account executive is a front-line employee. He or she is the first person the client contacts when there is a problem or when something is needed. It is important that this employee understands what the different departments do, that he or she understands the systems used on a daily basis, and understands the specific job functions. By creating a standard training template, all new hires will be learning in the same manner which will provide consistency. It is important to have consistency with how employees communicate with clients, how problems are resolved and how those problems are documented. Once this foundation is in place, the account executive will be able to perform in a manner that best represents the organization. The training will be mostly done by face-to-face interactions. However, there is

The first step in the training process is to explain what the different departments do. Although the account executives do not need to be experts in all areas, they do need to have a basic understanding of what the other departments do. New hires will gather in a conference room and subject matter experts (SME) will provide department overviews. Those employees in the remote offices will be able to join the presentations via video conferencing. Video conferencing will provide increased efficiency to the process as the company will no longer need to fly the new hires in from those remote offices to the corporate office. This will also provide a huge cost savings to travel expenses. The second step is to explain and show how the system is used on a daily basis. In this