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Acct 556 Week 3 Individual Assignment

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I gained my strategic thinking and tactical execution during my 15+ years of building & managing cloud services at Microsoft. I was privileged to lead Dev Ops engineering teams at Dynamics & Office Online. As Product PM, I was responsible for many product-services roadmap & launch of Office 365 (SharePoint).
As enterprise cloud business accelerator, I collaborated with several fortune 500 corporations to build O365 dedicated customer centric products & backend infrastructure services. Additionally, I drove cross-company initiative to roll out Office 365 in many regional and restricted segments worldwide.
I am technically proficient with Microsoft cloud solutions (IAAS, PAAS) and SaaS product delivery based on Office365 & Azure. Inside Microsoft, …show more content…

I delivered 2 phases of this product which increased our cloud capacity predictable agility from 3 months to 6weeks. Cross team initiative that I am driving derived above results without compromising the customer experience & service reliability. Initial phases of this automation are powering millions of server’s procurements, deployment decisions across 100’s of datacenter.
I drove customer research, plan & roadmap for successful launch of Office 365 Go Local (Australia, India, UK, Canada), Go Sovereign (Germany) & US Govt cloud to tap into 20 million seats.
As a product driver, I built roadmap & delivered enterprise customer fronting products. “O365 Admin Center (Service Health Dashboard, Self-Diagnostics, Enterprise Change Mgmt.)., Express Route” & “last mile performance via Edge nodes” to increase adoption, usage, reduce customer escalations. Through these investments we reduced MOM escalations & support cost by ~20%. I partnered with field support engineers, all O365 services & Azure to deliver these products.
I successfully on-boarded 5 very large customers from inception to complete cloud solution with white glove services. This resulted in net ~ 500K paid seat addition to Office …show more content…

I managed Capital Expenditure of ~ $75 million hardware (~15K Servers), network & software rollout across 8 different global datacenters.

My team developed online service incident, change & problem mgmt. tooling, service self-healing tech & process. We built all the service life cycle mgmt. tools & trained teams around the world to provide 24 x 7 support.

I recruited & built world-class Dev Ops engineering teams in US & China. Overall organization health index of my team was always greater than Microsoft average index with individual manager rating > 90 % positive.

I published research paper & built strategy documents for cloud security infrastructure
Security Strategy based on NSA 20 controls for feature investments in SharePoint O365.
The State of IT Compliance and Audits (year 2009) within Microsoft.
As CISSP certified professional, I lead my team through Security Audit & Compliance initiatives. Partnered extensively with Risk Management Audit, and compliance department to achieve FISMA, Fed RAMP, ISO27001, EU Safe Harbor, SSAE 16 (SAS 70) Type 2, PCI-DSS at Office 365 & CRM

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