Depending on the type of network connectivity used by small, medium and large businesses, Streeter et al. (1996, p.63) highlight that open computer networks are likely to “benefit” companies of all sizes. If, for instance, different-sized firms were able to receive the same high-speed Ethernet networks, they can drastically increase the productivity of their employees, resulting in companies becoming “more efficient and profitable” (Ibid). Since the head office of Ace Training is based in a business park housing smaller and larger companies than their own, this effectively implies that they are likely to achieve similar network speeds to other firms located within a proximity to its head office. Usually, the price and demand of network technology …show more content…
Although this applies to numerous industries, this is particularly essential for companies in the service sector, such as those operating in the leisure industry, as “substantial reductions” in the cost and time of receiving customer feedback via online surveys make it the main determent in the financial performance of their services (Radojevic et al., 2015). As increasing numbers of customers use the Internet to disclose their opinions on services, this will notably influence the future performance of service sector companies such as Ace Training, whose speciality is in providing technical training …show more content…
For instance, as with many organisations in the 1980s, Royal Mail in the United Kingdom increased investment in computer technology as part of various measures to reduce a “declining” market share and “dissatisfaction” from customers and employees (Armistead et al., 1998). Central to this “business process re-engineering (BPR)” programme was the need to simplify business processes through automation and the elimination of “activities that do not add value to the process goals” (Ibid, p.324), with computer technology helping to simplify the business model. Subsequently, this led to substantial gains in the financial performance of Royal Mail as it considerably increased the efficiency of the business, thereby leading to greater productivity rates in the long