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Benchmarking Case Study

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Question 2 – on Benchmarking Benchmarking process, as per Vaziri (1992), is a continuous improvement process of comparing the performance against the best in the industry considering critical consumer needs and the competitive advantage of the company. This process emphasized on the good practice that benefits its improvements in performance measurement, quality improvement, productivity effectiveness, as well as staff motivation. Jonathan and Ingrid intend to use process benchmarking in their evaluation of the running costs for their decision making, based on running costs of Johnstone House, due to its similar size to Moult Hall project. They should analyse the successes of Johnstone House in the industry, whether it has surpassed its customer’s …show more content…

This learning process will assist in measuring and improving its value and assist the company ahead of its competitors through innovation of internal staff, targeting on best practices of its feasibility and sustainability. Using benchmarking helps Jonathan and Ingrid increase its problem solving capacity and evaluate its processes in the performance measurement to learn, improve and evolve and is an ultimate value-neutral tool in fulfilling their missions without compromising on its values. Limitations of Benchmarking Some challenges faced by implementing benchmarking for Moult Hall project: Considerable amount of time and money invested in the benchmarking process Benchmarking process takes considerable time, effort, discipline and labor. It is not a one-time, quick and easy activity that supplies simple answers. Benchmarking requires change to happen in the process, which resulted in stress and anxiety for employee to try new approach. The idea of benchmarking is to learn, understand, assimilate and apply what is learned in a pragmatic way that suits the company at …show more content…

Best practices may not apply the same way as per region or industry average. Benchmarking for the Moult Hall project is in the measurement and implementation of best practices at best cost to achieve its mission and its goal congruence, which helps in determining its performance margin. Improvement of the benchmarking

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