Benefits and Business at Aflac and L.L. Bean
Case Study 3
Candace Burgess
BUSI 642-(B05)
Liberty University
Case Study 3
Background
This case involves two company, Aflac and L.L. Bean, which according to Reed (2009) a job satisfaction survey report presented by the Society for Human Resource Management stated that over the “five years, many employees rated compensation and benefits among the top three aspects most important to their job” (pg.1). With that being said, employees are still not satisfied even with compensation and benefits packages. Employees continue to be unsatisfied with many of their company plans like bonus, policies on promotion and health plans. Unseen total rewards programs with job satisfaction and organizational structure is still not being portrayed with employer (Reed, 2009). With both companies having similar mission statements, both companies have chosen to use different paths to appeal to their employees. Aflac has taken an approach to having employees feel
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Bean has similar rewards programs like employee needs assessments and employee satisfaction surveys/focus groups. Aflac measures to provide outcomes which will influence the direction of the company’s rewards. L.L. Bean solution in the rewards program helps to solve issues and find initiatives in marketing. L.L. Bean was able to identify weakness with the employee’s skills. With this, L.L. Bean was able to set standards and ensure that quality was the primary focus and was met. This was the core business practice for L.L. Bean. Both Aflac and L.L. Bean offer retention, satisfaction with the job, paid vacations, and retirement benefits. “Since its beginning, Aflac has believed the best way to succeed in our business is to value people. Treating employees with care, fairness, dignity are founding principles of Aflac” (Reed, 2009, p.2). In Matthew7:12 it states, “So in everything, do to others what you would have them do to you..”