Alaska Airlines Failure

Alaska Airlines. Alaska Airlines has invested in satellite-based technology that assists aircraft pilots with driving through fogs and similarly bad weather conditions. This allows for less flight delays and an increase in passenger safety. Alaska Airlines also utilizes an on flight program that reports customer surveys to the aircraft staff which helps reduce the number of complaints that passengers have. In 2013, Alaska Airlines received an on-time performance report of 87.25%, in which only 12.75% of flights were either delayed or canceled (Hopewell). The airline company with the best track record of successfully implementing IT systems is Hawaiian Airlines. Hawaiian Airlines has been rated as the most punctual airline in the country for 10 consecutive years by the Department of Transportation from the years 2004 to 2013. In 2013, Hawaiian Airlines received an on-time performance report of 93.34%, in which only 6.66% of flights were delayed or canceled (Hopewell). This on-time performance report is 15% higher than the industry average.

3 Companies within the Industry that Unsuccessfully Implement IT Systems

United Airlines demonstrates an airline company that has unsuccessfully implemented information technology as in 2012, their reservation system failed not once, but twice. This resulted in its website being shut down, the disabling of airport kiosks, and the stranding of airline passengers as numerous flights were wither delayed or canceled. In 2013, United Airlines only had an on-time performance record of 78.35% in which 21.65% of flights were either canceled or delayed (Hopewell). Another example of an airline that unsuccessfully implements IT systems is JetBlue Airline. On September 13th, 2013, JetBlue experienced more than 40 flight delays as