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Annotated Bibliography: Increase Business ROI Through Live Chat

449 Words2 Pages

LiveChat99: Keyword: Live Chat Support Software, Chat Plugin for Website Blog Increase Business ROI through Live Chat Support Software In today's online business sector, where a client can discover an e-store on each hit of a mouse, it turns out to be hard for a new business to make a well presence. In the event of having less informative content arriving at the midpoint of online administrations, there may be chances of facing negligence from the guest users. Although, powerful contents may offer some sort of assistance to acquire popularity and fame among respective visitors. Utilization of updated tools and software is necessary to perform this task. This might help the business to increase the ROI instantly. In what manner would a business …show more content…

To make an online purchase, clients need to have a one-on-one contact with somebody who’s genuine and real. Thus with live chat plugin for website, now live agents are capable of building a fast one-on-one contact with their online clients. In this way, setting up a fast connection, the online entrepreneurs can make their site more business interactive. Fast Assistance: In today's speedy world, the clients like to buy from online stores which give help to their clients without putting them on long holds. Executing live chat software, it has become feasible for live chat agents to give on-the spot answers to their online clients through a pop up chat window. Getting instant help is acting as an upgraded experience to the online clients and henceforth they can share a positive informal exchange with the offered online support. Real Time Support: Using real time visitor monitoring feature of live chat support software, live agents can track activities of guests on the website. Through this information, the retailers can give more helpful, significant and also customized help to their online clients. Getting right help at right time, changes over more guests into real

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Over the past ten years, total number of outstanding shares has dropped 40%. The company is very committed to investing money back into own stock thus increasing share price and

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This creates shareholder value by allowing the return to be stimulated by the assets and equity of the company. The return on the assets and equity of the company can be directly correlated with operational efficiency, return on investments, and overall optimal business decisions. SNC was able to continually create value in each of the three phases through pre and post strategic financial analysis that enabled leadership to make beneficial decisions. Leadership learned that although there are many decisions to make within the short term, a vision of long-term sustainable growth is critical to the success of a business. If management had the ability to redo the three phases, a similar approach would be taken.

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After that it can shift its focus on another segment and so on, which therefore leads to growth and

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Case Analysis Disruptive Business Models Markides (2006) explains that disruptive business models are strategies implemented in a company which enables it to outshine the competitors in an individual market. The disruptive model focuses on distorting the existing market and making the customers prefer the new business as opposed to the others (Magretta, 2012). Disruptive business models may include offering higher discounts, after sales services and premium products. Such a model is often sudden, and it takes over the entire market which sometimes leaves the other market players disoriented. During this time, such a company takes advantage by acquiring massive customer following and ultimately more profits.

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By definition, computer-mediated communication (CMC) is communication about or by means of computer technology (Thurlow, Lengel, & Tomic, 2004). The transition of computers from highly specialized technology to personal possessions contributed to the increase in investigations relating to CMC (Thurlow, Lengel, & Tomic, 2004). The study of CMC has been widely applied, allowing for discussions of all forms of human communication via the means of a computer. Some of those disciplines through which CMC has been studied include psychology (Gackenbach & Ellerman, 1998; Kiesler, Siegel, & McGuire, 1984), politics (Dahlberg, 2001; Hacker & van Dijk, 2000), and education (Berge & Collins, 1995; McComb, 1994). In addition, CMC has also been widely studied

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Credibility is subjective aspect attached to person, people, things, and product or to other object unlike age, height or weight measurable in terms quantitative terms. Credibility is likely scalable on which others give you a rating and in all actuality make a judgment about you over all. Credibility also entails the fact that individuals want to know if a person can be trusted whenever it comes to things that they put their word in. According to Cardon (2013), `establishing credibility through competence refers to the knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done.

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This is a good way of increasing employee 's motivation and if used properly always have positive effects on the normal business

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It would aim at establishing a strong customer lifetime value. It would also search for new markets in other

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The company could also invest on human resource by recruiting high caliber workers, training, and have attractive compensating employees to lower turnover and talents, which could be taken by its

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Conversational media are web-based applications that make it possible to create and easily transmit content in the form of words, pictures, videos, and audios. Social media cannot be understood without first defining Web 2.0: a term that describes a new way in which end users use the World Wide Web, a place where content is continuously altered by all operators in a sharing and collaborative way (Kaplan and Haenlein). The authors also describe social media as “a group of Internet based applications that build on the ideological and technological foundations of Web 2.0, and allow the creation and exchange of user generated content.” Social media has progressed from essentially giving a stage to people to stay in contact with their family and companions. Presently it is a spot where consumers can take in more about their most loved companies and the products or services they offer.

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Online shopping has nowadays become a widely spread way of shopping among people on different continents and in different countries. Its popularity is constantly on the rise considering the spread of Internet technologies and the increasing share of online shops in the retailing business. Online shopping activities are gaining wide spread as far as they tend to provide the consumers with numerous benefits and increase the convenience of buying without leaving the house. The popularity of online shopping grows due to a range of reasons, including its convenience as well as time- and money-saving potential.

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Since the beginning of the 1990’s, e-commerce has radically changed consumer behaviour by introducing new retail channels (Ngai and Gunasekaran, 2007). Serious attempts to trade online started to emerge in the mid-1990s wheninnovative, technically savvy companies responded to the opportunities and challenges posed by the internet, to develop sophisticated web sites to serve customers, in their homes (Rayport and Sviokla, 1994). The present retail environment is characterised by new, store and non- store, retailing formats, a wide range of new products, use of new information and communication technologies and consequently, the changing customer needs. Moreover, the dynamic lifestyle conditions of consumers has resulted a change in their personal environment that contributes to a profound change in customer behaviour (Schröder and Zaharia, 2008). Retailing in the 21st century means doing business with customers on their terms (Mathwicket al., 2002).

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Introduction In this new era of internet, computers and cell phones play a vital role in business. The growth of technology is in its highest pace. Marketing and communication techniques also changed with the technology. With the growth of Internet, online social Medias have become important communication channels and also virtual communities have emerged.

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Causes According to Amin & Noor (2013), the E-consumers generally refer to the purchaser of goods and services over electronic systems such as Internet and other computer networks. This new group of consumers is increasing in number over the years as on-line shopping become a trend and manifestation of modern life style. Based from the Paynter & Lim (2001), E-commerce would provide consumers with benefits such as interactive communications, fast delivery, and more customization that would only be available for consumers through online shopping. Product information in the Internet is more compact and it ranges from various sites.

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