Auspost Executive Summary

Table of Contents
Executive Summary 3
Key to Long-Term Success 4
Current Trends 5
Strategies for Long-Term Success 6
Internal Recruitment 6
Training and Development for Future Skills 6
Measuring Strategy Effectiveness 7
Benchmarking Key Variables 7
Absenteeism 7
Levels of Disputation 8
Conclusion and Recommendations 9
Bibliography 9

Key Terms
Efficiency The amount of tasks that employees undertake and complete.

Long-Term Success/Longevity Achieving profitability in order to secure the future of a business.

Effectiveness How well a recommended strategy has achieved greater efficiency and hence profitability.

Strategy Actions that a business takes to achieve a specific goal.

Executive Summary
Australia Post (Auspost)

Auspost is responding to rising customer expectations by offering new products and services that have an e-commerce focus, rather than a traditional mail sending focus. Recent data has shown that the reserved and regulated mail services are not profitable thus jeopardising the long-term success of Auspost.

The longevity of Auspost depends heavily on its ability to achieve profitability in every sector. The key to achieving success for Auspost is to reduce human resource costs as this is the greatest cost. When profitability is achieved, Auspost will secure its long-term success. The recommended strategies to reduce the cost of human resources are internal recruitment and training & development for future skills. To measure the effectiveness of these strategies, benchmarking key variables, checking absenteeism levels and checking workplace dispute levels should be

Core services like reserved and regulated mail services that are unprofitable jeopardise the future of Auspost. The key to achieving profitability for Auspost is to reduce costs in HR. Already Auspost is moving towards securing its future from its current implemented strategies such as staff layoffs and a temporary freeze on external recruitment. However, long-term success of Auspost can be guaranteed by implementing specific strategies designed to reduce the costs of HR. When costs are decreased, profitability will increase as less revenue will be spent on HR costs, thus bringing important sectors like reserved and regulated mail services back into profitability. When profitability is achieved, Auspost will have its long-term success