Problem Statement Sales in the Best Buy stores that have been open for at least a year had declined 6.8% while the losses offset by revenues from the new 138 stores. Analysis and Evaluation The volatile economy has caused Best Buy’s drop in sales. Its customer-focused strategy had kept the company in the top- level position since 2000, when Best Buy split the business into two segments: Personal shopping assistant and tech enthusiasts. The company developed a plan to train its employees according to the client’s needs. As a consequence, Best Buy has in its stores highly skilled customer service employees Then, the company developed relationships with small high tech startups, in order to improve the flow of products in the market. Additionally, …show more content…
Good managers do those things both effectively and efficiently. To be effective is to achieve organizational goals. To be efficient is to achive goals with minimal waste of resources . Some managers fail on both criteria or focus on one” (p.13). Although, Best Buy has a great management team. The focus was on excellent customer service, and was not enough to avoid the crisis after the volatility of the market. To survive and thrive, today’s managers have to think and act strategically. Customers know what the options are and want quality and good service. “Managers today must think constantly about how to build a capable workforce and manage in a way that delivers the goods and services that provide the best possible value to the customer” (Bateman & Snell, 2015, p. 3). Technology and the internet are crucial tools in global businesses. Technology opens the opportunity to assist people anywhere, avoiding much overhead in the process. Also, technology, tends to move to the hands of the user. “Any company that serves desktop users had to rethink its customers’ wants and needs, not to mention the possibility that these customers are now working at the airport or a local Starbucks outlet rather than in an office” (Bateman & Snell, 2015, p. 5). The company has been focused in a face to face customer services in the stores, using direct contact with the clients to attend their