Best Buy is a large national retailer with many full-time and part-time employees in more than 1,000 stores. Beginning several years ago, Best Buy has made major changes in its work schedules. Rather than emphasizing fixed hours, Best Buy increased use of flexible work hours in its corporate headquarters and stores. Based on the success of an initial experimental program with 300 employees in some departments, the changes have evolved into a more broadly used program labeled ROWEâ?"Results Only Work Environment. At the heart of ROWE is the philosophy of focusing on employees getting their work done, not just meeting clock hours. To implement ROWE, managers and employees have had to identify performance result expectations and measures for all …show more content…
From mothers of school-aged children to single males involved in hobbies and sports, employees can adjust schedules to meet their personal and professional needs. For instance, one employee left often in early afternoon in order to participate in entertainment activities. Other employees have finished work and gone hunting or golfing during the "normal work week" because they had completed their work requirements. Obviously, these persons can make expansive use of technology for doing their work anywhere, such as getting messages while at family or sporting events, responding quickly to job-related questions, and providing immediate work-related information. The ROWE program now has been expanded to include retail store managers and workers. Doing so has meant making some modifications to ensure that sufficient salespersons are available to serve customers at a wide range of days and times. But with Best Buy retail stores previously experiencing a turnover rate of 60% plus, adapting to ROWE has been important. It has helped with recruiting store employees, retaining them so that turnover has decreased, and enhancing customer service. In summary, the change in the culture at Best Buy to focus on results, employee success, and greater work flexibility has made Best Buy one of the