Bob's Discount Furniture is a retailer with 69 showrooms in 12 states across the USA. The company was founded in 1991 on the principle of providing unmatched values in the middle price range. They have a headquarter in Manchester, CT with distribution centers in Taftville, CT, Perryman, MD and Shorewood, IL,. Bob's Stores makes over 19,000 deliveries per week through 16 delivery centers. Honesty and integrity are the assurances of the "Bob's Way" of philosophy in doing business with customers, employees, vendor and the local community. The stores have a complimentary café’ with gourmet coffee, ice cream, fresh baked cookies and candy. Bob’s has built strong customer loyalty by offering an enormous selection of fashionable and affordable furniture that surpasses “discount” expectations. They are committed to supporting communities where …show more content…
What is the structure of the organization? (Hierarchy of roles) The structure of the company is Store Manager, Warehouse Manager, Office Manager and Sales Managers. 2. Is there a dress code? The dress codes are suit and tie; polo shirts (warehouse workers only), and smart business casual (No jeans or polo shirts are allowed on showroom sales floor). 3. How do managers communicate their expectations (goals, behavior)? Expectations are communicated daily by meetings and announcements. 4. What are the criteria for measuring success at the store level, department level, and individual level? The criteria to measure success are done by crucial indicators to compare store levels, key performance indicator (KPI) to compare growth, and totaling sales amounts for individual levels. 5. Is success celebrated? How? Yes, on Sundays for store employees and yearly for corporate employees by the company’s Best of Bob’s program. 6. How is employee performance recognized and rewarded? Employees’ performance is recognized and rewarded by one on one approaches and