Market know-how within the Border Patrol can be characterized as the collective knowledge and skills that agents develop throughout their career. This would include training received in the academy and additional skills developed throughout one’s career, such as interview and interrogation techniques. Border Patrol systems and technology include ground sensors, infrared and daylight surveillance systems and law enforcement technical collection (communication intercepts). Other technology includes transactional systems that document arrests, seizures, prosecutions and intelligence reports. The core processes identified by Krajewksi, et al. (2013) include the customer relationship, new service/product development process, order fulfillment and the supplier relationship (p.7). In reviewing these processes as they pertain to Border Patrol operations, customer relationship includes both internal and external customers. Internal customers would be other federal agencies with overlapping missions and processes that relate to Border Patrol operations. External …show more content…
(2013, p.7-9), which suggests the same aspects of process strategy, supply chain design and integration (Krajewski, et al., 2013) that benefit the private sector, would benefit the government as well, despite not being driven by profit. The dynamics that affect the supply chain within border patrol include both internal and external factors (Krajewski, et al., 2013, p.414). Internally, tactics employed by the agency can have a tremendous effect on the supply chain. For example, manpower can be shifted to concentrate on a specific geographic area to address problems. This often has a tendency to shift smuggling activity to a different area of the border, as smuggling organizations respond to the pressure of increased