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Business Analysis: Pete's Joe And Snow '

904 Words4 Pages

CLO4 Tatiana Sieu San Joaquin Valley College Business 140 CLO 5 Pete’s Joe and Snow is an upbeat personable double drive thru, coffee and shave ice kiosk. This Company offers exceptional product with extraordinary customer service. A customer will never leave without a well-crafted drink and a smile on their face. Pete’s Joe and Snow’s employees seem happy, satisfied and give off amazing energy that flows onto the customers so they leave feeling satisfied with the product and service. Employees are loyal, and committed to the jobs and duties required, they exceed expectations from the manager and adapt to all new situations they encounter. Pete’s does have a couple new employees that seem to need more practice …show more content…

This allows a manager form a strategic plan that considers internal and external conditions a business may face. Pete’s Joe and Snow’s main strengths are the employee who give out positive and upbeat service. A weakness would be a lack of employees to keep up with busier times throughout the day. As Pete’s progresses, they will soon find out when busier times are consistent and add an extra employee where needed. The biggest threat Pete’s Joe and Snow faces are competition with bigger coffee shops, such as Starbucks. Internally Pete’s also struggles with promoting within because at the time being with only one store, there is no room to move up positions. Although, if another store is created then Pete’s would promote internally and look externally to find more employees. (SWOT analysis, …show more content…

The handpicked employees will always be exceptional and customer service will never be a problem. In the next three years Pete’s projects to expand to at least three new stores. One more in the small town of Oakdale, CA and possibly another one in another local small town such as Turlock or Manteca. Pete’s Joe and Snow is a small business who gives back locally and always team up with other local business in town. The smiles and service is undeniably exceptional and that is all that is needed for a small business to grow and get the name out there. Like stated earlier on, Starbucks has been creating their brand for decades now, Pete’s Joe and snow has been building its brand for less than 5 years. Give them thirty years down the road and Pete’s Joe and Snow will be just as big. (Mathis, Jackson, Valentine, &

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