Articulating the Gap Capital One Financial Corporations is a Fortune 500 financial institution that offers a wide variety of products and services. The organization services consumers, small businesses, and commercial clients. Capital One’s brand is one of the most well-known brands in America. The mission of Capital One is to “change banking for good” (website). The organization prides itself on the diverse and inclusive environment that is created for their employees. Capital One was number 17 on the Fortune 100 Best Places to Work for 2017, number 8 on the Best Workplaces in Chicago 2017, number 5 on the Best Workplaces in Financial Services & Insurance 2017, number 29 on the Best Workplace for Millennials 2017, and number 48 on the Best …show more content…
BBC News reported that Office employees will soon have the ability to use Echo smart speakers to set up meetings, book conferences, and conduct other tasks. The popularity of Alexa has made bringing the device into the workplace the next logical step (Lee, 2017). Employees embrace digital tools in ways that are beneficial to their individual needs. Employees desire systems that are as easy for them to use as search engines and social media (Bersin, 2017). New technology is changing the way employees converse with one another and employers have to keep up with this change. Employees are expected to send less emails and instead rely more on the chat based systems in the future (Smith, 2017). By the end of 2017, 25% of businesses are expected to lose their position within the market due to failing to understand the importance of digital business. The stems from the lack of understanding when it comes to knowing how employees want to work. Companies that do not address the needs of the younger workforce when it comes to using the latest technology, it will impact their ability to succeed (Wright, 2016). One of the fastest changing functions of HR is employee learning. Digital technologies, videos, and mobile apps have reinvented the meaning of corporate learning. Digital learning refers to bringing the right amount of learning to the workplace and inserting it …show more content…
Baby Boomers makes up 12% of the employees, Generation X makes up 39% of the employee, and 49% of the employees are Millennials (greatplacetowork). Generational differences are a hot topic in employee engagement because each generation has their own values and preferences. This is a future concern for Capital One when it comes to employee engagement. This impacts the work environment and morale of the workplace. The difference in characteristics between the generations can attribute to teamwork and collaboration between the