Changing customer perspective E-commerce can hugely affect customer’s viewpoint by making sure their advanced, safe and secure internet security. This can be done by applying PayPal and verification or confirmation passwords. If e-commerce businesses implement secure internet security then more people would feel safe and secure when purchasing goods and services online. On the other hand if customers were to shop in store, they will not feel safe as they will be aware of the robberies that take place as well as natural hazards affecting the opening of the store. This is why customers feel safe to shop online as natural hazards do not affect online shopping and also they know using software’s such as PayPal that will protect them from robberies. …show more content…
The advantage of e commerce is that some of the products are exclusive meaning that they can only be found online which will make customers feel special. A disadvantage of e-commerce is the delivery charges as it can change the mind of customers from purchasing goods and services online. To overcome this, businesses may choose to offer free deliveries to customers who order over a certain amount. Customers will prefer to purchase online as next day deliveries allow customers to buy goods in an emergency. Online stores are open 24/7 whereas visiting the store physically has specific visiting time; this will influence customer to shop online rather than shopping offline as they are enable to place an order whenever they want to. Economic and social impact due to speed of changes E-commerce affects business costs and productivity therefore this will influence many businesses to have an online store as these businesses will be aware that the organisations who move online are able to save a lot of money as they do not need to pay for a lot of …show more content…
This is one of the major drawbacks of e-commerce because customers will be providing their personal details into a website and therefore hackers could obtain their details if the organisation has not have a good security which will put the customer off shopping online. This will also affect e-commerce businesses; if they don’t have more customers then they want gain more profits. Products delays and delivery costs is another risk of e-commerce because when customers are purchasing goods then they can lead to extra costs, which would put customers off shopping online. Sometimes, there are risks that the goods and products may get lost or may get damaged when transiting the goods and products. Also, many customers will be put off because of the delivery charges; customers have to wait for the product(s) to arrive as this may be not good or suitable for some customers because they might the product instantly. But, if the customers want their product(s) to arrive immediately then they would need to pay additional