Case Study: Jpmorgan Chase

JPMorgan Chase & Co is a leading global financial services firm and one of the oldest in the United States with a 200-year history. It operates in more than 60 countries and has over 240, 000 employees. ("About Us", n.d.) One of the company 's business goals is on employing the most talented people that is not limited by gender, ethnicity or physical disability. ("Frequently Asked Questions", n.d.) JPMorgan Chase also prides itself in actively encouraging its employees to communicate with others in the workplace through annual forums, business resource groups, open discussions with senior leaders and seeking input from its employees. ("Diversity & Inclusion", n.d.) With this diversity in culture, there is bound to be miscommunication and conflict.

This would especially benefit one who is communicating with another who has a different accent or who does not speak the same language well. By restating the message, miscommunication is avoided. However, there will be instances where one might express frustration because even after repeating a few times, the true message still cannot be conveyed. Another effective communication strategy would be to encourage employees to voice out their opinions and ask questions when in doubt. This could be done either verbally through meetings and daily interactions or nonverbally through emails and the online office communicator. The most effective way to communicate would be face to face, but this is not practical in JPMorgan Chase due to the fact that its offices are located across the globe, therefore, one might need to communicate with another who is based in another country. As a result, communication is mainly done through other tools like email which makes the process impersonal. In JPMorgan Chase, telephones are now equipped with a camera which enables both parties to see each other when a call is made. This telephone feature also enables business meetings to take place with several people involved. Another form of an effective communication strategy would be to respond to an employee being inattentive, refusing to understand, blaming others or even

It describes how members are accepted, how authority is chosen and how decisions are made. The purpose of developing a structure is to give employees clear guidelines on how to proceed. When a problem or disagreement arises, the employees need to know who to approach to resolve their issues. (Nagy, n.d) By looking at the organization chart, operational characteristics as well as responsibility and authority, we will be able to see how a matrix structure, such as the one adopted by JPMorgan Chase, impacts the communication methods used. Three methods of communication exist in organizations, written, oral and nonverbal. An analysis of the various elements of organization structure according to Rensis Likert 's four management systems shows that JPMorgan Chase operates on a consultative system. This human organization approach is "centered on the principles of supportive relationships, employee participation, and overlapping work groups". (Griffin & Moorhead, 2014, p. 434) Horizontal communication often travels faster than vertical communication because it need not follow organizational protocols and procedures. employee would have multiple reporting managers. Each manager overseas a different function or division, thus conflicting interests must be balanced to avoid confusion. Accountability and authority is important so that if a wrong decision is made, there is traceability. Communication