City Shuttle's Training And Compliance Practices

Relative to City Shuttle’s training and compliance practices, it is evident that the company lacks enforcement of mandatory training for all employees. As it is stated that training is a requisite for full-time and part-time employees, it is concerning how there is a lack of enforcement in terms of training and compliance to the zero-tolerance policy for the company’s casual drivers. The result of this creates a widespread concern, as customers are partaking in the operation of a business that is too lenient with their qualification requirements when hiring employees.Casual drivers are part of City Shuttle’s growth plan as the company intends on hiring more of them as part of their plan towards expansion while keeping costs low. To ensure operations are running smoothly and proper procedures are followed, a strong recommendation would be for City Shuttle to implement mandatory training for casual drivers, whether paid or unpaid, as it will result in fewer potential concerns. Training is said to be an important part of an organization’s strategic plan to ensure that the business aligns with the company’s training goals (Dessler, Chhinzer, & Cole, 2013). The benefits training has on a company’s operations make it a strategic investment towards human capital, thus a strategic method of ensuring proper and efficient training is

City Shuttle is advised to execute a performance analysis of its current casual drivers, to ensure their skills are on par with part-time and full-time employees and determine what skills need to be improved, such as customer service and treatment of customers. A task analysis should be executed for the new casual drivers whom City Shuttle intends on recruiting as part of their expansion, meaning identification of the competencies required of City Shuttle drivers prior to hiring them so that the proper training program can be