Introduction This report identifies aspects of Comcast unethical practices along with their merger with Time Warner Cable(TWC) and their push with other major telecommunication companies against net neutrality by “donations”. The purpose of this report is to provide the professor Lindelof with information that is necessary for understanding the immoral practices of telecommunication companies mainly Comcast and their plans for net neutrality. The proposal to combat their unethical practices is to call for the Federal communication commission and the Defense of Justice courts to deny the merger along with net neutrality. The Merger The proposed acquisition of Time Warner Cable by Comcast was first announced on February 13, 2014. The deal …show more content…
Cramming as the FCC describes is the illegal act of placing unauthorized charges on a customer wireless, wireline, or bundled services. This unethical practice preys on consumer with the use of deception by confusing telephone bills to swindle the customer into paying for services that they did not authorize, receive, or even cost more than the consumer was told. Most commonly Comcast is known for charging its customer for service charges or sending equipment to users for no reason. Another trick they employ at Comcast customer service or more specifically their retention division is the difficulty in canceling their services. A recent recording of a interaction between a customer and a Comcast representative has the representative questioning the consumer why he is cancelling his service. The consumer declined to answer why and asked the representative to move onto another question to process his cancellation. The representative did not let this go as he kept repeating the same question and not letting the customer cancel his services. This is due in part to Comcast call center environment where these “retention” representatives are paid incentives with bonuses to retain customer in anyway possible. For example they may introduce a customer to a different bundle or even lower their bills for 6 months to a year. As long as they retain customers and not let any go is the hallmark of their performance within the system. These type of motivation may lead the representatives to unethical actions to keep their paycheck. As many consumer voiced their opinion on both issue of