Conestoga College QUAL800: Quality, Strategy, And Value Creation Prof

1 ASSIGNMENT #3 Quality & Management Tools Process Quality Engineering, Conestoga College QUAL8000: Quality, Strategy, and Value Creation Prof. Moh Mahmoud Mar 20, 2023 Submitted by: Shadil Roshan Vilakkathil Student ID : 8873665 Section 11 2 Executive Summary This assignment discusses the importance of providing high-quality products and services in today's fast-paced business environment. Organizations need to meet customer expectations to retain their customers and remain competitive in the market. To achieve this, companies must employ effective quality management tools and techniques. This report focuses on the 7 Basic QC tools and the 7 Management and Planning tools that organizations use to improve their products and services. The 7

Factors related to processes might include inventory management or supply chain issues, while equipment-related factors could include outdated or malfunctioning equipment. d. Analyze each category to identify the root cause of the problem. Analyze each category to identify the root cause of the problem. For example, if inadequate employee training is identified as a potential cause, the root cause might be a lack of resources devoted to training or an ineffective training program. 11. Develop targeted solutions to address the root cause. Develop targeted solutions to address the root cause. In the case of inadequate employee training, solutions might include investing in a better training program, hiring more trainers, or providing ongoing coaching and support to employees. Pareto Analysis - a. List potential causes identified in the cause-and-effect diagram. List potential causes identified in the cause-and-effect diagram. For example, the list might include factors such as pricing, product quality, marketing, employee training, and supply chain issues. b. Calculate the frequency or impact of each cause. Calculate the frequency or impact of each

Prioritization Matrix - a. Identify potential solutions to the problem. Identify potential solutions to the problem. For example, potential solutions might include investing in employee training, adjusting pricing strategies, or improving the store's product selection. b. Assess the impact and feasibility of each solution. Once potential solutions have been identified, the next step is to assess the impact and feasibility of each solution. The impact refers to how much the solution could contribute to solving the problem, while feasibility refers to how realistic it is to implement the solution. 14. For instance, conducting customer surveys could have a high impact on identifying the reasons behind the decrease in sales, but it may be challenging to implement if customers are not willing to participate. On the other hand, providing better training to staff could have a moderate impact on improving sales, but it may be more feasible to implement since it involves internal actions within the store. c. Prioritize solutions based on their importance and