Customer Service Representative Providing Exceptional Service…Building Loyal Relationships…Solving Problems...Increasing Sales Multifaceted and knowledgeable, customer service representative with 20 years of work experience in service oriented environments, including food service, retail, and call centers, and small business office support. Unwavering in my commitment to provide exemplary customer service, using knowledge and skill to build productive relationships, resolve complex issues and demonstrate a talent to communicate effectively with customers from diverse backgrounds. In my ambition for professional growth, I aspire to grasp every opportunity presented to culminate my skill set and achieve my professional goals. ________________________________________ …show more content…
Demonstrated proficiency when processing transactions within a busy, fast-paced retail environment. Operated cash registers, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions. Quickly learned procedures and assisted in multiple departments and earning a degree of trust from management in my abilities to accomplish timely completion of assigned projects and routine tasks. Stocked shelves with correct merchandise, set up displays, completed daily inventory management processes, and preparation and completion of seasonal floor sets. Accepted temporary team leadership position to meet holiday business needs. Providing direction, support and leadership for 8 holiday associates. ________________________________________06/1999- 05/2007 Home Health Aide/Care Provider Adult & Child Care Kansas City, MO Initiated and collaborated new ways to handle complaints and disputes, transportation schedules, appointment scheduling and calendar management, medication preparation & administration, adult and child care, meal preparation, housekeeping, budget and account management for multiple accounts. Well versed in my use of skills such as, active listening, communication, time management, and multitasking ability. Exhibited leadership, and strategic-relationship building ability. ________________________________________ 01/1998-05/2001 File Clerk, Receptionist,