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Customer Care Representative: A Case Study

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Brandy is a personable candidate with a solid background in Customer Service. She most recently worked for Express Scripts as a Customer Care Representative. In this role, she would answer inbound calls from patients that have questions or need to fill their medication. She decided to leave in last 2014 to focus on beauty school and stay home with her family. She completed a temporary assignment for CNO Financial and Anthem as a Claims Customer Service Representative. She would accept inbound calls for claims, provide updates on the claim or insurance coverage and updated their personal information. Prior to that, she had worked for Comcast as a Customer Service Representative for three years. In this role, she answered inbound calls,

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