Customer Service At Wegmans Food Store

Did you know that Wegmans has been on the Fortunes 100 best companies to work for since 1998? Wegmans is a U.S. food chain company that has been around and doing things right for almost 100 years. What is this company doing right and how do they continue to provide such a high standard of excellent customer service? As you continue to read you will find how this family owned company, strives to keep their employees and customers satisfied, making them one of the best companies to work for.

Wegmans food store is a privately owned company founded by two brothers in 1916; John and Walter Wegman. In 1930 the brothers made national news when they opened a 20,000 square foot store and in 1940 it became the first to carry frozen foods in

Wegmans recognizes that employees deal with a lot of stress out of work and inside of work, which is why Wegmans offers different assistance programs to help employees cope with issues they may be dealing with in their personal lives (Wegmans). Some of the programs that Wegmans offers to their employees are grief counseling such as death or divorce, helping them cope with issues at work or help with one’s overall well-being. Other type of programs offered are adoption assistance programs, and dependent care reimbursement programs in which employees can set aside a certain amount from their paycheck each month before taxes to reimburse expenses for a disabled or elderly family members. These programs make a great difference in the lives of employees who may be struggling to accomplish everyday tasks because of a disability in their lives (OPM-EAP). Another great benefit employees at Wegmans enjoy from is health care benefit. Wegmans pays about 85% of healthcare costs for full time employees, and single coverage health care for part-time employees working more than 24 hours per

“I feel honored to be an employee for Wegmans, a company that exemplifies high standards and truly cares about their employees. They were supportive of my education and even provided me with a scholarship throughout pharmacy school. The knowledge that I have gained as an employee here is invaluable and I can't wait to begin my journey as a Wegmans pharmacist.” (Cassie) They have awarded over $95 million dollars to 30,000 employees since 1984. Part time employees are qualified to receive up to $1,500 a year up to four years up to a maximum of $6,000 dollars, full time employees are qualified to receive up to $2,200 a year for four years up to a total of $8,800. Another type of scholarship program Wegmans offers is the Work-Scholarship Connection Program. With a dropout rate of 50% in the Boston community Wegmans established a program for the prevention of youth at risk with a high chance of dropping out. The program combines a strong support network with job and scholarship opportunities. This program offers students an internship at their stores helping them grow and prepare for a career with the company upon graduating, more than 4,000 students participate each year. The Work-Scholarship program involves on the job learning through departments rotations and mentoring with a company leader. Not only does Wegmans care about its employees, but it’s also