Final Review for Officer Daniel Quarrell Core Competencies Communication: Officer Quarrell gives a relaxing tone and mannerism to the public during his interviews. His written correspondence is precise, accurate and generally never needs to be corrected for errors. I have not heard of any incident that Officer Quarrell communicates with the public ever in a negative way; however, he has been reminded about speaking to his coworkers or supervisor in a more positive way. Customer Service: Officer Quarrell provides useful information to the public during his duties at the InfoPass counter and responds with any questions his clients might have during their interviews. He attempts to maintain processing of cases within the 30-day benchmark limit.