Requirement #1: Job Description
Customer Services Agents are responsible for acting as a liaison between the customers and the company. Handle customer inquiries, complaints, billing questions, and payment cancelations. Locate resources for problem resolution and win customer loyalty. The specific duties of a customer service agent differ depending on what kind of company they work for. This specific company Half.com customer service agents duties are: • Communicating between the buyer and the seller • Answering 60-100 customer emails a day • Managing half a dozen inbound calls in a timely manner • Investigating fraud • Refunding buyer’s money and charges the seller’s account for the amount of the sale
Requirement #2: Questions
1. Does the day diary include sufficient information?
…show more content…
2. Identify the specific information in the article that you found useful.
I found that the job title was useful, which was a customer service agent.
Also, the tasks which were a daily routine for a customer service agent, including; Dealing with difficult people, handling 60-100 emails and half a dozen phone calls, answering customer emails may require deep digging to find the resolution, investigating fraud, and tracking down details about a customer transaction in Half.com user database.
3. What additional information do you require? How would that information help you?
The additional information that I require would be, as a customer service agent, does Bill Ryan use any software computer programs? Is there any data entry involvement, or filing of documents? This information would help me to understand the clerical side of a customer service agent.
Requirement #3: Questions
1. How similar/different are the two descriptions? You and your teammate started with exactly the same information. What might explain any