Duke Energy has a commitment to achieve the highest standards of safety, optimized reliability, and sustainable efficiency - to accomplish Operational Excellence. Operational Excellence is an essential contributor to Duke Energy’s sustainable performance and growth, and is the key driver for our enterprise strategy, 'The Road Ahead'. Establishing a common framework will contribute to our alignment and accelerate the journey to Operational Excellence. The Operational Excellence Framework is the foundation for our commitment to managing safety and reliability risk, while achieving sustained efficiency. Application of the Framework within Duke Energy will align our leadership and employees, and will establish the necessary systems and practices. The Framework is …show more content…
In response to significant operational issues in recent years, we must continue to learn and implement key principles, which support Operational Excellence. We must maintain our focus on the basics of event-free operations. We set and maintain high standards, own our mistakes, hold ourselves accountable for finding and addressing the root causes of issues, and commit to improving the way we conduct our business. We understand the dangers of complacency and the risk factors that threaten to undermine our commitment to Operational Excellence. Our leadership must constantly look with fresh intrusive perspectives at operations, challenge assumptions, and uncover any blind spots. Managers and supervisors must observe operations directly, with personal accountability, active caring, and hazard recognition, to be able to answer the question “How do we know?". Effective oversight must ensure verification of critical or potentially hazardous activities to minimize operational