SALMA BEGUM 7 Clyston Road Watford, Hertfordshire WD18 6JR Mobile: 07808 047 744 Email: SalmaBegum-93@hotmail.co.uk Profile I am a confident and enthusiastic individual, who is strongly motivated to meet expectations and achieve results. Coming from a customer service and retail background has given me the communication and customer service skills, as well as experience, to deliver quality service whilst representing my company with professionalism. Having previously worked within constantly changing and fast-paced environments has given me the experience to be a versatile worker, working across different departments and developing new skills in new roles. This has meant I am able to cope well under pressure, using my own initiative to make …show more content…
Complaints resolution entailed investigating the issue, negotiating with restaurants and customers, and working collaboratively cross-departmentally to ensure a first time resolution. Accounrability, initiative and a proactive attitude was required as I was responsible for managing multiple client/ customer accounts without supervision. Skills developed to effectively resolve complaints include demonstrating a customer-oriented focus and empathy, the ability to handle conflict and keep calm under pressure. The role also greatly developed my verbal and written communication skills. , whilst resolving customer complaints promptly, maintaining the highest standards in quality and reflecting the brands values and tone of voice across all platforms. The role allowed me to understand the value of customer service to a brand, and develop a good understanding of how digital and social media channels contribute to the development and growth of a brand and it's reputation. I was encouraged to view all customer contact as a valuable oppurtunity to build and develop customer relations through proactive client engagement. At a general level, the role demanded a strong attention to detail, proactively identifiying problems and resolving them and accurate recording and logging of all contact. I was also trained to effectively handle customer contact during a brand crisis (i.e. website/ …show more content…
literate. Fluent in Microsoft Office programmes. Secondary Languages: Fluent in Urdu, Pahari and Punjabi. --------------------------------------------------------------------------------------------------------------- References Ibrar Mushtaq – Manager, Just Eat Just Eat Ltd., Imperial Place (IP4), Maxwell Road, Borehamwood, WD6 1JN Ibrar.Mushtaq@Just-Eat.co.uk Jonathan Ruiz - Department Manager, Just Eat Jonathan.Ruiz@just-Eat.co.ukJust Eat Ltd., Imperial Place (IP4), Maxwell Road, Borehamwood, WD6 1JN Gemma Preston – Affinity Affinity Outsourcing, 34 New House, 67-68 Hatton Garden, Holborn, City of London, EC1N 8JY Gemma@AffinityUk.co.uk 08456 530 135 Holly Drew – Childrenswear Manager, Next Retail Next, 201 Upper Mall, Intu Watford, Watford, Hertfordshire, WD17 2UB 07896 086 917 *Educational references available upon