Important aspects to be covered in the proposed solution:
Core, Support and Management processes
To grow its business Mike’s company should gradually set up retail stores to engage with clients on a face to face manner as it will help the customers to see the product physically and feel it. Further providing customers better service experience can help the business to earn more revenue as brand image and goodwill are essential for the core survival of any business.
Moreover, it should be taken care that the product is always stocked up in the warehouse otherwise it may lead to a delay in the shipment of the product so proper inventory system should be put in place to ensure this problem doesn’t arise and instead of names each product should have unique
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SOA compatible software provides capability to integrate the ERP and HR data which helps to make the business more efficient and reduces the amount of errors in the business. In-order to implement SOA, Dynatrix should develop and upgrade computer equipment and network at the first with would be compatible with the SOA.
Proper Management of Data:
The use of master data in Dynatrix is not up-to the mark as various employees have been assigned to do tasks associated with different functions like an employee is charged with the responsibility to take care of both sales and marketing which reduces the efficiency. Dynatrix requires the use of software and data management techniques to provide a centralized data format for each employee who needs to understand the master data to accomplish their responsibilities.
Solution Considerations (Points to be covered):
Dynatrix needs to build a centralized computer operating system that requires employees to receive computer skills training, because most of the company's employees do not know how to use the