Enterprise resource planning (ERP) software standardizes, streamlines, and integrates business processes across finance, human resources, procurement, distribution, and other departments. Typically the software operates on an integrated software platform using common data definitions operating on a single database. (Wailgum and Perkins, 2018) A Customer Relationship Management (CRM) system is a tool for collecting and managing the information and interactions your business has with your customers, sales leads, suppliers or other businesses. It can help to tracking the success of marketing activities, identifying and following up on prospective customers, maintaining relationships with loyal customers, grouping customers types to develop personalized communications, seeing which customers have signed up to marketing lists and understanding which customers have responded to offer or promotion. Supply chain management (SCM) is the management and oversight of a product from its origin until it is consumed. SCM involves the flow of materials, finances and information. This includes product design, planning, execution, monitoring and control. The goal of this process is to reduce inventory, increase transaction speed and improve work flow with profit in mind. Software application tools and modules …show more content…
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