Essay On Duty Of Care In Health And Social Care

1. Duty of care in adult and social care means, that I have a duty of care to everyone in the care home receiving care. I should promote their well-being and make sure that no harm, abuse or injury comes to them. Being in a care home, I also have a duty of care to my colleagues, to make sure they are not subjected to harm, abuse or injury. Duty of care is in our job description, once we signed up to be a support worker, team leader, a manager or any other role within the care home, it is a legal requirement.

It is also important as support workers, we have good knowledge and skills to act on any form of duty of care. If we find any form of harm, abuse or injury, it is to be reported to the line manager. If we are not confident that it will

We can help our service users reduce the risks, as support workers we have a duty of care to not let harm, abuse or injury happen. We can do this by compromising, by still letting them have independence and there is minimal risk. For example, they may want to make a cup of coffee, but the hot water can burn them, we can support them by letting them prepare their cup of coffee, and the support workers pour the hot water. We can also write a risk assessment for the service user, to show that they accept the consequences of the outcome. This way, both parties get what they want from it, reduced risk.

6. If we need any additional support in assisting with advice about any conflicts and dilemmas that may arise, we can go straight to our line manager. If our manager can not assist, then I would look at our company’s policy and procedure about how to deal with this situation and who else to contact. In a care point of view, if about medication, we could get advice from a GP or District Nurse, depending on the dilemma. The service user may also have an appointed advocate, that we can turn to as an unbiased opinion between us as healthcare workers and them the service users.

Although we can talk to our service users advocate, there may be a confidant that knows them. It helps when someone has a good judgement in the area you wish to talk about. Failing that, there can be defence attorneys, that may be of use. It is all down to the area of which is of concern for advice and

Each company should have their own policy and procedure about how to manage and deal with complaints. So depending on the complaint, whether it is written or verbal, it must be treated seriously and done immediately using the form at the back of the policy. Once the form has been completed, it must be entered on the computer into the complaints system. If it is a verbal complaint, the line manager should deal with it immediately and in a supportive manner. Sometimes, the issue at hand can be resolved with a plan of action being put in place, however, if it can not be resolved immediately, then the second section on the form will need to be completed with the operations manager needing to be informed at the earliest