Overview
Hospitality means kindness to everyone, and make an environment of home away from home. It is the pure relation between the guest and host. The field work include the management of hotels, restaurants & other tourist attractions comprising of the hospitality industry facets of hospitality management includes – TOURISM MANAGEMENT, HOTEL MANAGEMENT, EVENT MANAGEMENT, RESORT MANAGEMENT, etc..
Introduction
Evolved to be the fastest growing sector, today. It is a multi-billion dollar enterprise. Provide a huge network of business also increases employability.
Characteristics
Business is open for 365 days & 24 hours a day, highly depends on shifts.
Produces non- tangible & perishable products.
Hotel classification HOTEL
BASED ON SERVICE BASED ON THEME
BUDGET LUXURY SUITE BOUTIQUE HERITAGE ECOTEL
BASED ON TARGET MARKET
COMMERCIAL RESORT CONVENTION
Operational department
• Housekeeping
• Front office
• F & B service
• Food Production
• Maintenance
• Health/Sports
• Recreational
• Safety/Security
Importance of the Industry Deals with intense customer satisfaction.
Improves country image in terms of hospitality. Adds up in GDP.
Career walk-way
Until 1950, the staffs were not qualified especially for this industry. The
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The main target of the hotel industry is attract international tourism which will host a variety of different properties. Hotel industry has a backbone of government and it is the government support helps to sustain in a competitive world. The government charges great amount of the tax on the luxury and star category of the hotels. Political changes have a direct impact because of the government, especially on the hotel industry. The state government has to take huge decision which will support the growth of the industry. Take an example of Taj and Oberoi hotel terror attack, it has substantially dropped the tourism