Objective: I am seeking to combine my background and my passion for, and early career success in, sales, training and managerial skills. Your team will benefit from my proven ability to outperform customer expectations, coaching, presentations skills and project timelines within competitive, deadline-driven environments. EXPERIENCE:
Santander Bank, F.A. New York, NY
Senior Loan Officer/Leadership, 2012- present
• Provide overall sales leadership throughout the region. Model and coach key behaviors
• Improve customer experience through direct coaching of sales team; promote a customer service focused sales day environment thorough direct coaching, peer-to-peer role play and recognition and rewards
• Develop and ensure successful execution
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• Service clients and structured proper loan according to specific needs
• Conducted phone sales and pre-qualified loan applications New York City Board of Education, PS196, Brooklyn, NY
Sixth Grade Teacher, 2000-2003
• Taught in a student centered elementary school
• Planned and implemented an individualized education plan
• Assisted students with class assignments, self-management, and study skills
• Incorporated computer software and CD-ROM’s to teach mathematics and motivate students
• Designed and implemented whole language instruction
• Integrated science, language arts, and social studies instruction
• Planned and taught modified classes for special education students
• Tutored students in various subject areas Kaplan International Center, New York, NY Student Services Coordinator, 1999-2000
• Provided counseling and customer service to the international student population
• Coordinated with overseas agents on course bookings, and promotion of International courses
• Arranged students’ housing accommodations and cultural events
• Coordinated and organized workshops and monthly corporate breakfasts and luncheons
• Scheduled students’ classes and proctored standardized tests