Today, Trader Joe’s has risen into a prosperous nationwide chain due to their ability to acquire low-cost real estate, avoid brand names, and their unique management and organizational practices. Trader Joe’s is the store where employees go out of their way to engage customers in conversation and introduce new items on the shelves. Contrary to cliché grocery stores, a special kind of attention is brought upon the customer. Not only is the quality and value of Trader Joe’s line of products, the turnover is low, customer service is exceptional, and employees actually enjoy their jobs. The relationship between the customer and the store is the cornerstone to any establishment; however, Trader Joe’s takes it one step further by developing a strong relationship with the suppliers as well. Furthermore, Trader Joe’s capitalizes on its labeling techniques by conducting a global search for a variety of products to introduce to their customer base. With all of these qualities, no wonder why Trader Joe’s is succeeding while the larger chains are trying to stay afloat in today’s economy.
Trader Joes’ wages and benefits are far more competitive than your run-of-the-mill supermarket. When it comes to wages, the higher the wage will result in a higher the quality of employee. However,
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The unique training program is intended to give employees decision-making opportunities for operating the store because employee independence is highly regarded. Another avenue of employee training is the Trader Joe’s University that concentrates on management principles, leadership skills, and communications with fellow employees and customers alike. To add another way for employees to be trained, mentoring from managers and assistant managers to less experienced employees strengthens the company’s store growth because they hire from