Susan's dilemma is that she is aware of some unethical behavior occurring at The Devil's Den, where she works. Employees there are giving free food to their friends and taking plenty of food with them as they leave their shifts. Employees are permitted to eat for free while on the job, but there is an issue because this also occurs while they are not on duty. Susan believes that these issues are a result of low wages for employees, open access to the unsecured storage room door, poorly managed inventory, weak student manager oversight, and lack of regulations. 2) What influences her perceptions and behavior? Several factors seem to influence Susan's perceptions and behavior in this scenario: 1. Personal values and ethics: Susan seems to …show more content…
Job role and responsibilities: As an employee of the snack bar, Susan likely feels a sense of responsibility for maintaining the integrity of the business and providing good service to customers. Her job role may have also given her some insight into the problems that were occurring behind the scenes. 3. Organizational culture: The culture of the snack bar, including its policies, management style, and informal norms, seems to be a significant influence on the behavior of its employees. Susan may have been affected by the prevailing culture, either by feeling pressure to conform to it or by feeling frustrated by its negative effects. 4. Perceptions of other employees: Susan's perceptions of her fellow employees, including their attitudes, motivations, and behaviors, likely played a role in how she viewed the situation. Her frustration with their behavior and lack of accountability seems to have driven her to take action. 5. Perceptions of management: Susan's perceptions of the managers of the snack bar, both the student managers and the full-time CFS manager, likely influenced her behavior as well. She may have felt that they were not doing enough to address the problems or that they were part of the problem …show more content…
Based on the information provided, Susan has identified several issues that are causing problems at the snack bar. Some employees are taking free food, and there are no strict guidelines or written rules in place to prevent this. The employees involved are mostly students, and there is weak supervision by student managers. Susan should consider reporting these issues to her supervisor or to the College Food Services (CFS) management. She can do this by writing a report or talking to someone in charge. It would be helpful for her to provide specific examples of the problems she has observed, including who is involved and when the incidents occur. She can also suggest some possible solutions, such as implementing stricter inventory controls, improving supervision, and providing more formal training for student managers. Before taking any action, Susan should consider the potential consequences of speaking up. She may face backlash from her coworkers, and she may even risk losing her job. However, if she is willing to take the risk, speaking up could help to improve the working conditions at the snack bar, and it could prevent the loss of revenue for