Mission statement: “To be the trusted product and service delivery partner of choice for motoring clubs around the world, helping them to navigate the future through enhanced member and commercial value, excellence and innovation.” (RACV, 2016)
RACV exists to deliver valued benefits to our members and their communities by informing and advising them, representing members’ interests and providing them with assistance when in need by delivering excellent products and services in our fields of motoring, mobility, leisure, assurance, financial services, social well-being and the home. (RACV,2016)
RACV believes in:
- Maintaining trusted relationships with our members and stakeholders;
- Delivering excellent service;
- Enhancing the value and benefits
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We invest in and support the development of our people to set them up for success. We create an environment that is safe for our people
Accountability: We are accountable to each other and take ownership and responsibility. We focus on delivering results for the business. If we make a mistake we admit it and strive to fix it
Customer Focus: As trusted partners we strive to be valued by members and our customers. We are proud to stand by the quality of the work that we do. We consider the external market in everything we do
Innovation: We encourage creativity and ideas. We learn from our experiences and search for better ways. We take a positive approach to challenges
Collaboration: We strive to provide help and support without being asked. We get actively involved with our team to add value. We work together to achieve the business deliverables
Respect: We treat everyone the ways we would want to be treated ourselves. We respect and value each other’s cultural difference and diversity. We are open and honest in the way we communicate
2) Detail products offered by the organisation- Extensive information on the products offered by the organisation is listed (possibly including Appendices of
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Discount for ticketed events. Golf memberships. Use membership in Australia and overseas. Sign up for member magazine. RACV exclusive country clubs
Roadside assistance- Various types of care (total, extra, roadside, tow pack, bike assist, wheelchair assist, RA for business, roadside servicing, safe driver training, Mobile battery service, Mobile Windscreen service, Mobile parts service)
My car – Auto care centres, car clubs, connected vehicle for alerted repairs, warranties, vehicle maintenance, buying a car (latest car reviews, Australia’s best cars, car buying guide, vehicle inspections, car loans, car road tests), car safety information (tests and ratings, car safety technology), RACV’s car owning and operating costs guide. Motoring advice line, towing training.
Travel- Cruises and tours, travel insurance, accommodation, caravanning, car and campervan hire, discount tickets, RACV resort packages, Rail/bus/Spirit of Tasmania and ferry, Driving overseas information and travel