Planning an excellent customer service in my organization should start with leadership. Lead and inspire is a strategy that upper management should process to lead others most of all excellent customer service managers should have a clear vision and goals of an organization to motivate customers, to buy and to provide excellent customer service. “A clear vision is the importance of customer loyalty should be at the core of every manager believes” (Timm, 2014). In this week's text, it explains how and what questions to ask in planning a strategy. Using a flexible approach could Implement to achieve a better business goal. The process of a solid and flexible plan usually begins with determining the organizational design, creating strategic …show more content…
I believe in managing customer service it starts internally, which are the employees. Every staff member has a major role in the Boy’s & Girl’s organization and using incentives should be an award for everyone that is helping to improve the success of the organization. One encouragement I would suggest for the organization is to honor a staff member each month and give them different incentives to show appreciation. I believe everyone needs some type recognition it encourages and gives oneself worth. When employees can show excellent customer service, it can develop a relationship with the parent and bring in new customers into a corporation for a …show more content…
Not only do managers need to listen to feedback, but they should also execute other ideas. Managers have many, and sometimes failure happens, but when customers are informed of these types finding it gives them a sense of value and loyalty to the company of the most important thing to remember in planning, is to focus on the customer and the experience they will have. Customer service involves making sure the customer is connected emotionally. For instance, I can remember when I wanted to go back to school, to receive a higher education. I was so scared to sign up for classes, but my advisor made me feel seem so comfortable to take online courses. The point I am trying to make is my advisor made sure that my first encounter with Bethel was a rememberable one for me to move forward with my education. However, an emotional connection is essential in customer