Driver Metrics: The GQAM Model

1. Outcome Metrics. Known as lagging indicators, which measure the achievements against the goal. Formally the output of business activity is measured for a strategy is designed to achieve. For example, if the organization strategy calls for a 12 percent return rate, the outcome metric might be "return rate per month". They measure past activity that has already happened and cannot be changed.

2. Driver Metrics. Known as leading indicators and they are tactical metric. They measure business activity that influences the results of the outcome. Specifically, they measure activity that happens between the periods in which outcomes are measured. The purpose of that metrics is tracking progress of activity that are working currently, so people

The object would be the internal and external layers of BI, while the purpose is improving. Issue would be the quality solutions and the view point would be from business perspective. Finally the environment could be firms or organizations that apply BI solutions in their business works.

2) Questions:

• Question 1: Does BI agility able to react to the unforeseen or volatile requirements of markets and customers?

• Question 2: Does the incorporation of agile with BI save costs and time?

• Question3: Are we using the appropriate tools and technologies that can hold with agility feature?

• Question 4: How satisfaction is our stakeholders?

• Question 5: Are we increasing the performance and efficiency of

On the other hand, we should take care of the efficiency that replaying undergoes. Measurements should be considered to track its efficiency. However, reports should be always updated and subjected to new changes and manipulations. Question 2: Does the incorporation of agile with BI save costs?

Business owners always seek for saving costs in a ways that promise with the efficiency of the work. Costs could be represented in different forms, e.g.: money, time, labor and so on. It was realized to us that the most effective metrics that give a good insight about critical functions are Quick Ratio, Budget deviation, Service Level Management and Reporting time. Quick ratio metric specialized in measuring how the organization can cope with financial requirements specially the short- term ones. For an example monthly bills or daily liabilities and so on. While budget deviation metric focuses on calculating the deviation value from the original one. That metric can capture any deviation would effect on the budget. SLV and reporting time were already explained in the previous question. However we found that these metric