In this editorial, Greg Smith talks about the factors leading up to his resignation at Goldman Sachs. Based on his experiences as an employee, he believed that his issues with the company lied in how the clients are not being the focal point, having money-driven employees, and the change in culture. This change in the company’s dynamic ultimately made him call it quits. Smith talks about how the clients are being veered towards the sidelines. According to him, the clients are not the company’s number one priority anymore. One possible resolution could be bringing back that client-centric attitude. Being personable and showing that this company cares about the people they do business with, can help sustain a long lasting relationship. “Without clients you will not make money. In fact, you will not exist.” …show more content…
He went on to reminisce the times he first started working for the company. “I was taught to be concerned with learning the ropes, finding out what a derivative was, understanding finance, getting to know our clients and what motivated them, learning how they defined success and what we could do to help them get there.” As Smith continued to work at Goldman Sachs, he discovered that the new recruits were more concerned in financial gain than doing right by the client. This issue can be addressed by incentivizing the interactions with the client. They can utilize this tactic to not only build empathy with the client, but to engage in this emotion