Hca Value Statement

Hospital Corporation of America (HCA) has a very firm mission and values statement: “Above all else, we are committed to the care and improvement of human life. In recognition of this commitment, we will strive to deliver high quality, cost-effective healthcare in the communities we serve.” Dr. Thomas Frist Sr. founded HCA in 1968. At one time, it included over 500 hospitals. As most companies that have been successful for a long period of time, they encountered situational setbacks. One of the more major setbacks consisted of doctors filing Medicare claims for services that did not occur. Throughout this process of fines reaching hundreds of millions of dollars, the company transitioned to becoming smaller, and more focused of the quality

HCA now stands at 165 hospitals and 115 Surgery Centers across the United States and England. For the last decade, HCA has been focused on functionality of high quality and to be more of an accountable-driven company. HCA hospitals and surgery centers combined have reached a new high point of seeing a remarkable 100,000 patients a day. It thrives on being very ethically driven, both to the patient and to well over 200,000 of its employees. The Ethisphere Institute has named HCA as being one of the most ethical companies in healthcare. This has been an excellent award for five years running.
Our CEO, Milton Johnson, recognized three important aspects within healthcare that not only improved patient care, but has also steered people to an HCA facility over a competitor not affiliated with this organization. He laid out HCA’s plans for the attraction, the experience, and the retraction as

Patient experience starts with the advertisement in these new areas that facilities have been placed or acquired. They started obtaining billboards along interstates. These billboards would contain everything from Cancer Treatment services, to the wait time of the Emergency Room of a specific HCA facility. Any form of innovative technology is a major attraction for individuals. Why not provide the popular and modern technology in an HCA hospital to where patients are attracted to those facilities over a competing hospital? One inspiration HCA wants to improve, would be the patient and doctor interaction. As it is presently, the patient interacts with the nurse the majority of their stay. A lot of times the patient would like to interact more with the doctor to paint a clearer picture of his/her plan of care. It is organized presently by the patient conversing with the nurse, the nurse then conversing with the doctor, and finally the nurse responding back