Chapter Four Answers Question 1 “Business process reengineering involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality. Companies start with a blank sheet of paper and rethink existing processes to deliver more value to the customer” (Bain & Company Guide, 2018, Para 1). They usually adopt and focus on the increased needs of the customer. Business’s look at two main areas to reduce organizational layers and do away with the unproductive activities. Business process reengineering works for - Changing a companies standards on customer needs. Reshape main procedures, this is done by using information technology to allow improvements. Restructure a business with efficient teams with a end result of a responsibile process. Companies …show more content…
The major types of customer or patient service-level issues that exist in health care are as below • Improper response with customers/patients: The customers / patients do not get proper response from the health care team and they feel that they are being neglected at the healthcare organization. This crease frustration among patient and their attendees. • Customer feels that the treatment is not appropriate: The customer or attendees of patients feels that the treatment given to their patient is not appropriate and they are misleading at the healthcare unit. • Customer feels that the treatment is costly: The customer or attendees of patients feels that the health care unit is exploring costly treatment and exploring money from them. • Uncomfortness of Customers with healthcare system and processes: The customer/attendees of patient are not comfortable with the system and process of the healthcare unit, and the teams of health care are not supporting them