Hefty Hardware store is going to start a new project called Savvy Store program. This new project has shown different way of thinking between the IT department and the business department at Hefty Hardware store. In the case study, business and IT do not like each other in the organization. Generally, they are like cats and dogs. Within this paper, I will be discussing the major issues that occur between IT and Hefty Hardware’s business. Also, I will analyze how they can cooperate to deliver the Savvy store program successfully (Mckeen & Smith, 2013). Major Problems From what I understand from the case study is that the relationship between IT and Business at hefty Hardware are failing. Both departments don’t seem to work together as a team. …show more content…
For example, when the business department comes up with the idea of using the Japanese technology to increase Hefty’s business to a mobile phone which may lead to a huge opportunity. But, IT guys are not able to make the project work due to some technique problems on the system and it’s hard to adapt to the mobile phone (McKeen & Smith, 2013). IT and business department just doesn’t have the same idea regarding the project. They are not happy with each other. The business department cannot achieve their goals without the participation and the understanding from the IT department because IT plays a vital role in Hefty Hardware’s business. They need work collaboratively if they can’t then there will be no need to the profit for Hefty Hardware. Again, communication is another big problem between both IT and business department because they really don’t understand each other words. The IT department doesn’t understand what business people are talking about at the same time the business department doesn’t understand the IT staff too. There isn’t just a clear path of communication in the Hefty Hardware store. The communication isn’t just great. It is poor and …show more content…
Both parties would need to collaborate together. According to Ross (2011), we need a better collaboration and collaboration in business today is more of a survival trait than a buzzword. Business should define the main objective of the Savvy Store Program. Involve IT people, not just the top specialists to go to the field trip so that they can understand the exact store operation. That should be an important part of the Savvy Store Program. Once this is done, IT and Business can plan a meeting to discuss ways to reach the final goal. Each department might have a different solutions to implement the program so discussing the advantages and disadvantages of each approach would enable them to figure out the best way to move forward. The methods and processes that would be used must also be discussed in that