Job Characteristic Model To Employee Motivation

MPOB RESEARCH ASSIGNMENT

DIVYA SRIVASTAVA

ROLL NO. 02415903915

MBA-SEC A (MORNING SHIFT)

Hackman and Oldham Job characteristic model

The job characteristics model, designed by Hackman and Oldham, is based on the idea that the task itself is key to employee motivation. Specifically, a boring and monotonous job stifles motivation to perform well, whereas a challenging job enhances motivation. Variety, autonomy and decision authority are three ways of adding challenge to a job. Job enrichment and job rotation are the two ways of adding variety and challenge.  Five characteristic dimensions required for job characteristic model

 Skill variety

 Task identity

 Task significance

 Autonomy

 Feedback

Skill variety : the degree

• Task Identity

Being able to identify with the work at hand as more whole and complete, and hence enabling more pride to be taken in the outcome of that work (e.g. if you just add one nut to one bolt in the same spot every time a washing machine goes past it is much less motivating than being the person responsible for the drum attachment and associated work area (even as part of a group).

• Task Significance

Being able to identify the task as contributing to something wider, to society or a group over and beyond the self. For example, the theory suggests that I will be more motivated if I am contributing to the whole firm’s bonus this year, looking after someone or making something that will benefit someone else. Conversely I will be less motivated if I am only making a faceless owner wealthier, or am making some pointless item (e.g. corporate give-away gifts).

 Responsibility

Responsibility is derived from autonomy, as in the job provides substantial freedom, independence and discretion to the individual in scheduling the work and in determining the procedures to be used in carrying it

To keep the employee motivated and active towards his work manager can assign him variety of many task.

 He can be told to keep the record of customers taking newspapers, of the customers taking newspaper or not on that particular day.

 He can keep record of people wanting to start taking newspaper

 He can be cashier

 He can collect feedback or queries or complaints of customers and improve upon them.

 The manager can motivate newspaper delivery boy to complete his task on his own so that the credibility and accountability is completely his. The manager can acknowledge the employee task which is purely his. Manager can reward him for his work.

 Manager should motivate the newspaper boy to see his work not just as delivery newspaper from door to door but being a mediator to the people and the world. He can motivate the employees by saying him that he is the person who provides newspaper which make people aware of the current happenings and current affairs and the world. Newspaper being important part of people life is being provided by him so his job is also important and his feeling of self- worth will be