Jp Morgan Chase Essay

JP Morgan Chase exemplifies each of the four pillars of analytical competition within the Settlements and Clearance operational group in the Investment Bank. Perhaps the most important of these pillars is commitment from senior management. In order to get a firm’s employees to adopt an analytical approach to their business processes, the push needs to come from senior management. This commitment from the senior managers within Settlements and Clearance is illustrated by the significant investments the firm has made in the reporting that is available for decision making within the organization. Like Gary Loveman, CEO of Harrah’s, the management team constantly pushes our employees to use data analysis to make fact-based decisions (Davenport

has identified four areas where the firm as a whole sets itself apart from its competitors: corporate culture, control environment, customer commitment, and relationships with regulators, shareholders, and communities. The most important of these for Settlements and Clearance is control environment and customer commitment. The organization publishes weekly metrics designed to target these areas and ensure we are meeting our standards to be competitive in the market. There has been a push from senior management to discover new key performance indicators and metrics that will enable us to save costs while maintaining our controls and delivering the best product to our

Several times throughout the year, the firm conducts employee satisfaction surveys which are reviewed by senior management to gauge how the firm is trending in various categories. The firm also publishes weekly management dashboards that are aimed at measuring several key metrics. As discussed previously, the firm continuously reviews its location strategy to determine which locations are most cost effective to provide a better product to our customers. Delaware is one of its main processing hubs due to its proximity to New York as well as the availability of talent from the nearby