Kc's Cleaners Mission Statement

The owner of KC’s Cleaners, Kevin, has decided to open a second location based on the success he has already experienced. To position himself and his company to realize that same success and more in his future locations, there are some strategic details he must implement. First, Kevin must remember that he opened the cleaning business to meet a need in his community, and though he has been successful, he must develop a detailed plan on how to duplicate the success, and not the failures he might have had through the years. “There are two important prerequisites that are required before a performance management system is implemented: (1) knowledge of the organization’s mission and strategic goals and (2) knowledge of the job in question (Aguinis, 2013).” Kevin should clearly identify the organizational mission and the strategic goals for KC’s cleaners. The mission would possibly highlight exceptional customer service based on the statement, “The company needs employees who are focused on customer satisfaction and quick turnaround.”

…But fundamentally, your mission statement becomes your constitution, your solid expression of your vision and values. It becomes the criteria by which you measure everything else in your life (MacLeod, 2016).” By incorporating the language ‘exceptional customer service’ it will become an enduring statement of purpose to declare the organization’s core purpose and focus and to establish strategic direction (MacLeod, 2016). It will also motivate employees to achieve higher performance and consistency, and lead to better public relations and external support (Marianova,