Mayo Clinic Team Paper

The moment a patient walks into a Mayo Clinic facility he or she is welcomed by professional greeters, who walk them through the administrative process. Returning patients are greeted by name and a smile. In addition, they practice teamwork, which is one of their core values. Teams of medical professionals work together at the clinic to correctly diagnose and treat patients (Kotler & Keller, 2012, p. 380). Mayo Clinic is the first and largest integrated not-for-profit medical group practice in the world. Ranked top on the U.S. News & World Report’s Best Hospitals list, the Mayo Clinic provides exceptional medical care and leads the nation in cancer, heart disease, respiratory disorders, and urology specialties. The core values are placing the patient’s interests above all others and practicing teamwork (Kotler & Keller, 2012, p. 380).

They are ten times more likely to speak about their bad experience with someone else than speak about a positive service they received (Baird, 2014, p. 122). In a physician’s practice you have to recognize the importance of customer service; appreciate the importance of patient perception in predicting loyalty; learn communication techniques to enhance patient relations; and also identify customer groups, including patients (Baird, 2014, p. 119). The Mayo Clinic has created such a meaningful experience for their patients. The relationship between Doctor and patient has created loyalty. Every patient is greeted by their name which is over and beyond being recognized by your health record number. Each patient matters to the facility which in turn has ranked them one of the best hospitals in the United